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Request the Software Asset Management plugin Oracle Process Pack

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Request the Software Asset Management plugin Oracle Process Pack

The Software Asset Management plugin - Oracle Process Pack (com.snc.sam.oracle.pp) plugin must be activated by ServiceNow personnel.

Before you begin

Role required: none

About this task

The Software Asset Management plugin plugin activates all related plugins.

Procedure

  1. In the HI Service Portal, click Service Requests > Activate Plugin.
  2. Fill out the form.
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least 2 business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
    Reason/Comments Provide any information that would be helpful for the ServiceNow personnel activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows.
  3. Click Submit.
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