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View CI attributes in an application service map

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View CI attributes in an application service map

An application service map displays attributes for each configuration item (CI) that is part of the application service, as well as for the application service itself. The attributes come from the CMDB.

Before you begin

Role required: sm_admin or sm_user

About this task

You can view the following information for each CI:
Name label
The CI name. This attribute is either preconfigured on the CI or configured during CI installation.
Basic attributes
A summary of the most important CI attributes.
Detailed attributes
A complete list of all attributes collected for the CI.

Each CI type (CI class) has different attributes. For example, the Linux Server type has different attributes than the SQL Instance type.

If Service Mapping is deployed, the way CIs appear on the map depends on the view you select for the map. Attributes available for viewing also depend on the Service Mapping setup. For more information see description of components installed with Service Mapping.

The following user interface screens refer to application services as business services: Business Service Group Responsibilities, Approve, Service Mapping Properties, and Service Map Planner.


  1. Navigate to Configuration > Application Services > Application Services.
  2. Alternatively, if Service Mapping is deployed, navigate to Service Mapping > Services > Application Services.
  3. Click View Map next to the relevant application service.
  4. To see the full name of a CI whose name has been shortened on the map, point to the CI.

    A tooltip displays the full CI name.

  5. Click a CI to see its details in the Properties pane.

    The attributes of applications and the servers that host them appear separately.

    CI attributes displayed in the Properties pane
  6. To view more detailed attributes for the CI, click Detailed properties at the bottom of the Properties pane.
  7. (Optional) (If Service Mapping or Discovery are enabled, and if tracking changes to configuration files is enabled for a CI) To view configuration files associated with a CI:
    • Review the list of files under Tracked Files in the Properties pane. Click the file name to open the actual file.
    • Click the Affected CIs tab and view the list of configuration files. Click the file name to open the actual file.