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Modify display for CI attributes

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Modify display for CI attributes

You can control what configuration item (CI) attributes the system displays in the Properties pane of application service maps.

Before you begin

Get familiar with the notion of views. For more information on views, see View Management.

Decide for which CI classes you need to modify display.

Decide whether you want to modify display for parent CI classes to see the view change in all their child CI classes. To check the parent CI class of a CI class, perform the steps below:
Note: Service Mapping user interface refers to CI classes as CI types.
  1. Navigate to System Definition > Tables.
  2. Set the search field to Name, and enter the relevant CI class.

    The list of all CI class that match the name is displayed.

  3. Check the Extends table column to see the parent CI class.

Role required: sm_admin or app_service_admin

About this task

When working with application service maps, the Properties pane displays attributes for CIs and connections you select in a map. Since there is a large number of attributes to display, you may want to choose which attributes are displayed, and in what order.

The attributes and their order of display is determined by a combination of the CI type definition and the view for this CI type.

CMDB stores CI class in the form of a hierarchy where some CI classes are parents to other CI classes, who automatically derive their parent's attributes in addition to attributes you configure specifically for child CI classes. CI class hierarchy is used widely for configuring CI behavior, relationships, and display.

Child CI classes derive attributes from their parents.
The view that controls the attribute display in application service maps is called sa_map_properties. You can assign this view to new CI classes or modify the view for CI classes which already use it. Use the CI type hierarchy to configure the sa_map_properties view:
  • The parent CI class at the top of the hierarchy is cmdb.
  • If you do not define the view for a child CI class, the system displays attributes derived from the parent with the addition to all the attributes of this child CI class.

    A view is configured only for the parent CI class, not the child CI class.
  • If you define a view for a child CI class, it includes only the attributes that you specifically added to the child CI class. The system does not display any of its parent attributes automatically.

    A separate view is configured for the child CI class.
  • If you do not add a parent CI class or its child CI class to the view, the system uses the ascendant CI class that was added to the view in addition to all attributes of all parent CI classes in the hierarchy between this child CI classes and the parent CI class that is added to the view.

    No separate view is configured for the CI class or the child CI class.
For example, if you define the sa_map_properties view for the CI class for Windows Servers, the Properties pane displays the same attributes for all Windows Servers: CI type (class), Class, Model ID, and name.

Example of the Properties pane displaying the same attributes for CIs belonging to the same class.

You can modify the view at any time.


  1. Navigate to Configuration > Application Services > Application Services.
  2. Alternatively, if Service Mapping is deployed, navigate to Service Mapping > Services > Application Services.
  3. Click View map next to the application service that contains the required CIs.
  4. In the application service map, select the CI whose attributes you want to change.
  5. In the Properties pane, click Detailed Properties.

    The graphic shows the Detailed Properties link in the Properties pane.
  6. In the CI Detailed Properties page, click the Additional actions icon and select Configure > Form Layout.
  7. In the View name list under For view and section, define which view you want to modify:

    The graphic shows the View name list.
    • Select sa_map_properties if it appears in the list, or
    • If sa_map_properties does not appear in the list:
      1. Select New.
      2. In the View name field, enter sa_map_properties.
      3. Click OK.
  8. Use the slushbucket to add or remove attributes from the view.
  9. Click Save.
  10. Return to the application service map and reselect the CI for which you changed the view.
    The Properties pane displays the attributes that you configured for the view.
  11. If necessary, repeat the procedure for other CI classes.