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Review application services

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Review application services

An application owner reviews mapping results for correctness and provides feedback for the application service.

Before you begin

Role required: sm_app_owner

About this task

Fresh install deployments do not have the Service Map Planner module. The improved planning functionality is provided as an integral part of the new Service Mapping user interface. For more information, see KB0689681: Features replacing deprecated Service Planner in Service Mapping.

As a staff member that is familiar with the infrastructure and applications, review mapping results of the actual application service and provide your feedback in the form of notes. After that, a service deployment owner reviews and implements your feedback, and possibly, leaves some notes for you. The process of application service review may take some time as it requires making changes and running the mapping process on the application service. Typically, it takes several iterations to arrive at the desired result. Once the service deployment owner fixes all issues, you can approve it.

Ideally, only the application owner reviews the planned application service, however, any user with the sm_app_owner role can perform this task. As the application owner for the planned application service, you receive an email notification that the application service is assigned to you for review.


  1. Navigate to the planned application service:
    1. Navigate to Service Mapping > Service Map Planner > Business Service Planning.
    2. Sort the list of planned application services by status and scroll to see services in In Review status.

      Use the filter to narrow the list.

    3. Click the required application service.
  2. Review the actual application service:
    1. On the Planned Business Service page, check entries on the Components tab to see which devices and applications are expected to be part of this application service.
    2. Click View Map and review the map.
    3. Return to the planned application service, enter your comments for the service deployment owner in the Notes field and click Post.
      At this stage, let the service deployment owner read your comments and make the necessary changes.
  3. Approve the planned application service:
    1. Navigate to the same application service.
    2. Review the notes from the service deployment owner.
    3. Click View Map and check that the changes you required are implemented.
    4. If the mapping results are satisfactory, click Approve.