IT Operations Management applications

Service Mapping

The Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the application service operation. For more information, see Service Mapping.

Discovery

Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. For more information, see Discovery.

Discovery patterns used by Service Mapping and Discovery

Service Mapping and Discovery use patterns in their discovery process. The base system contains a wide range of patterns that cover most industry standard network devices and applications. On top of hosts and applications supported by default, you can discover additional hosts and applications by deploying patterns available on Store. You can customize these patterns and create new ones. For more information, see Discovery patterns used by Service Mapping and Discovery.

Event Management

The Event Management application helps you to identify health issues across the datacenter on a single management console. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups. Event Management is available as a separate subscription from the rest of the platform. For more information, see Event Management.

Operational Intelligence

Operational Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Operational Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Alert Console and service health dashboard. You can leverage this analysis to prevent potential service outages. For more information, see Operational Intelligence.

Cloud Management

With the Cloud Management application, you can use a single interface to access cloud resources, publish cloud offerings to a catalog, and manage the usage of those resources. For more information, see Cloud Management.