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Activate Virtual Agent for CSM

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Activate Virtual Agent for CSM

Activate Virtual Agent for CSM to use the predefined Customer Service Virtual Agent topics (chatbot conversations) designed to help your customers complete common self-service tasks.

Before you begin

The Virtual Agent plugin (com.glide.cs.chatbot) must be activated. If Virtual Agent is not currently activated, contact ServiceNow to activate it.

Role required: admin


Activate the Customer Service Virtual Agent Conversations plugin (com.sn_csm.virtualagent) to access the predefined Customer Service topics.