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Knowledge product entitlements

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Knowledge product entitlements

The Knowledge Product Entitlements application enables administrators to designate the knowledge bases and knowledge articles that customers can view from the customer portal.

Limit access on the customer portal to the following:
  • The knowledge bases and articles for the products that a customer's company has purchased.
  • The knowledge bases and articles for which a customer's company has entitlements.

The Knowledge Product Entitlements plugin (com.snc.kb_product_entitlements) must be activated to use this application. Installing this plugin adds the Related Products field to the Knowledge Base form and to the Knowledge form. The knowledge information available on the customer portal is limited to the products selected in this field.

Additional controls are available by enabling properties that allow you to:
  • Limit access to knowledge bases based on product entitlements.
  • Enable access if no products are specified in the Related Products fields.