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Communities roles

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Communities roles

Ensure that users can perform all necessary actions by assigning roles.

Table 1. Roles
Role Description Access via
Community administrator


Administer and manage all sections in the community.
  • Platform UI
Community moderator


Moderate content associated with the community.
  • Platform UI
Forum administrator


Administer and manage forum permissions content types, and topics associated to the forum.
  • Platform UI
Forum moderator


Moderate content within specified forums.
  • Platform UI
Moderation administrator


Administer moderation settings and moderate content associated forums.
  • Platform UI
Gamification administrator


Administer gamification settings and configure gamification rules. Contains the sn_gamification.moderator role.
  • Platform UI
Gamification moderator


Review and edit the gamification points earned by community users.
  • Platform UI
Community user


Any user who has signed up and accepted the community Terms & Conditions. Their access to forums depends on the permissions set up for each specific forum.
  • Communities Portal
Knowledge harvester


A community user who can harvest knowledge articles from a community. Community administrators, and community moderators inherit this role by default. The knowledge harvester role must be granted to other users.
  • Communities Portal
Proxy case creator


A community user who can create a customer service case from a community discussion.
  • Communities Portal