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Available quick start tests by application or feature

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Available quick start tests by application or feature

Validate that your instance still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize the ServiceNow-provided quick start tests to pass when using your instance-specific data.

Agile Development 2.0

Agile Development 2.0 quick start tests require activating the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0) and the Agile Development 2.0 - ATF Tests plugin (com.snc.sdlc.agile.2.0.atf ).

Table 1. Agile 2.0: Agile tests test suite
Test Description
Verify that global rank is populated when a story is created Verify the global rank of a story after creation.
Verify that closing a sprint with active stories is prevented Verify that a sprint with active stories cannot be closed.
Verify that sprints cannot overlap in the same group Verify that sprints in the same group do not overlap.
Verify that sprint points are updated Verify that changes to stories produce accurate sprint point totals.
Verify that only one sprint in a group can have the current state Verify sprint statuses.
Verify sprint end date is after the sprint start date Verify sprint start and end dates.

Application Portfolio Management

Application Portfolio Management quick start tests require enabling the Application Portfolio Management - ATF Tests plugin (com.snc.apm.atf).

Table 2. APM: Create Business application and capability test suite
Test Description
Create Business Application Verify creation of a business application.
Create Business Capability Verify creation of a business capability.

Assessments and Surveys

Assessments and Surveys quick start tests require activating the Automated Test Framework Survey plugin (com.glide.automated_testing_impl. Survey).

Table 3. Test Suite for Survey
Name Description
Survey: Platform test for Dynamic Validation Validate a survey dynamically.
Survey: Basic Platform Based Test Create a survey using Platform UI actions.

Change Management

Change Management quick start tests require activating the Change Management - ATF Tests plugin (com.snc.change_management.atf).

Table 4. CHG: Emergency Type Change Request test suite
Test Description
Emergency Type Change Request workflow Process an emergency change request from new to closed.
On Hold for Emergency type Change Request Validate the approval state of an on-hold emergency change request.
Copy Change For Emergency type Change Request Validate the state of a copied emergency change request.
Reject By Approver for Emergency type Validate the state of a rejected emergency change request.
Revert to new for emergency type Validate the state of an emergency change request after using the Revert to new UI action.
Convert Emergency to Normal type Validate the conversion of an emergency change request to a normal change request.
Cancel Change Request For Emergency Type Validate the state of a canceled emergency change request.
Table 5. CHG: Normal Type Change Request test suite
Test Description
Normal Type Change Request Workflow Process a normal change request from new to closed.
Convert Normal to Emergency type Validate the conversion of a normal change request to an emergency change request.
Copy change on Normal Change Request Validate the state of a copied normal change request.
On hold for Normal type Change Request Validate the approval state of an on-hold normal change request.
State validation when Reject Normal type Change request by Approver. Validate the state of a rejected normal change request.
Revert to New Functionality for Normal Type Change Request Validate the state of a normal change request after using the Revert to new UI action.
Cancel Change Request For Normal type Validate the state of a canceled normal change request.
Table 6. CHG: Standard Change Proposal test suite
Test Description
Standard Change Proposal Determine whether a user can successfully perform standard change proposal creation, approval, and template publishing processes.
Table 7. CHG: Standard Type Change Request test suite
Test Description
Standard Change Request Workflow Process a standard change request from new to closed.
Convert Standard to Emergency Change Request Validate the conversion of a standard change request to an emergency change request.
Convert Standard to Normal Change Request Validate the conversion of a standard change request to a normal change request.

Communities

Communities quick start tests require activating the Customer Communities plugin (com.sn_customer_communities) and the Communities Demo Data plugin (com.sn_communities_demo).

Table 8. Communities: Community test suite
Test Description
Post question and validate feed Post a question in the community and validate whether it appears in the content feed.
Post video Post a video in the community.
Forum membership approval Approve a membership request to a forum.
Forum membership reject Reject a membership request to a forum.
Approve a moderation task Approve a moderation task.
Reject a moderation task Reject a moderation task.

Configuration Management Database (CMDB)

Configuration Management Database (CMDB) quick start tests require activating the Configuration Management (CMDB) plugin (com.snc.cmdb) and loading the demo data.

Test Description
CMDB IRE Validation Test Validate CI identifiers and reconciliation definitions and check indexes for CI identifiers.

Customer Service Management

All Customer Service Management quick start tests require activating the Customer Service Management Demo Data plugin (com.snc.customerservice.demo). Some quick start tests also require activating the Customer Service Management for Orders plugin (com.snc.csm.order), the Customer Service with Service Management plugin (com.sn_cs_sm), the Customer Service Portal plugin (com.glide.service-portal.customer-portal), and the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal).

Table 9. CSM: Case Management test suite
Test Description
CSM: Create Product Case Create a case for a product.
CSM: Create Order Case Create a case for an order.
Note: Requires Customer Service Management for Orders.
CSM: Assign Case to an Agent Create a case and assign it to a customer service agent.
CSM: Assign Asset on Case Assign an asset to a case.
CSM: Assign Entitlement Assign an entitlement to a case.
CSM: Escalate an Account Escalate an account.
CSM: Escalate a Case Escalate a case.
CSM: Create Special Handling Notes Create special handling notes for a case.
CSM: Close a Case Close a case.
CSM: Time Recording Record the time worked on a case.
CSM: Create CHG from Case Create a change record from a case.
Note: Requires Customer Service with Service Management.
CSM: Create Incident from Case Create an incident record from a case.
Note: Requires Customer Service with Service Management.
CSM: Create Problem from Case Create a problem record from a case.
Note: Requires Customer Service with Service Management.
CSM: Create Product Case as Partner from CSM Portal Create a product case as a partner from the Customer Service Portal.
Note: Requires Customer Service Portal. Also requires that the test be run as admin.
CSM: Create Product Case as Customer from CSM Portal Create a product case as a customer from the Customer Service Portal.
Note: Requires Customer Service Portal. Also requires that the test be run as admin.
CSM: Create Order Case as Customer from CSM Portal Create an order case as a customer from the Customer Service Portal.
Note: Requires Customer Service Portal. Also requires that the test be run as admin.
CSP: Create Product Case as Consumer from CSP Portal Create a product case as a consumer from the Consumer Service Portal.
Note: Requires Consumer Service Portal. Also requires that the test be run as admin.

Dashboards

Dashboards quick start tests require activating the Automated Test Framework - Responsive Dashboards plugin (com.glide.automated_testing_impl.dashboards). This plugin is active on zboot of the instance.

Test Description
Responsive Dashboard Sharing Confirm dashboard sharing by impersonating users.
Responsive Dashboard Visibility Confirm dashboard visibility by impersonating users.

Essential SAFe

Essential SAFe quick start tests require activating the Agile - Scaled Agile Framework - Essential SAFe plugin (com.snc.sdlc.safe) and the Agile - Scaled Agile Framework - Essential SAFe - ATF Tests plugin (com.snc.sdlc.safe.atf).

Table 10. Essential SAFe test suites test suite
Test Description
Essential SAFe: Feature tests Verify feature global rank updates.
Essential SAFe: Program increment tests Verify program increment date overlapping.
Essential SAFe: Sprint tests Verify the generation of ART sprints and team sprints as well as updates to sprint points and dates.
Essential SAFe: Story tests Verify story global rank updates.
Essential SAFe: Team tests Verify team association with an ART.

Event Management

Event Management quick start tests require activating the Event Management plugin (com.glideapp.itom.snac).

Test Description
EMSelfMonitoring Track problems with the Event Management plugin after upgrade. To understand the details of issues found, open the Alert Console and search for alerts that failed, whose source is EMSelfMonitoring, and that were opened or reopened since the upgrade. The exact time for filtering can be found in the error message.

Field Service Management

Field Service Management quick start tests require activating the Field Service Management Demo Data plugin (com.snc.work_management.demo).

Table 11. FSM: Field Service Management test suite
Test Description
FSM: Create Initiate Qualify Dispatch and assign Work Order Task
  • Create a work order.
  • Initiate and qualify a work order.
  • Dispatch a work order.
  • Assign a work order task to an agent.
FSM: Part Sourcing
  • Source any part to an agent's stock room from the work order task.
  • Create a transfer order line for the part sourcing.
  • Use this part for any work order to consume it using the Part Usage action.
FSM: Part Usage
  • Source any part to an agent's stock room from the work order task.
  • Use this part for any work order to consume it using the Part Usage action.
FSM: Questionnaire Create a questionnaire and associate it with a work order task.

Financial Management

Financial Management quick start tests require activating the Financial Management Core - ATF Tests plugin (com.snc.financial_management.atf)

Table 12. ITFM: Financial Modeling flow test suite
Test Description
Verify FM Cost Allocation Flow Verify the cost allocation flow in financial modeling.

GRC: Policy and Compliance Management

GRC: Policy and Compliance Management quick start tests require activating the Policy and Compliance Management plugin (com.sn_compliance) and loading the demo data.

Table 13. GRC Quick Start Tests test suite
Test Description
GRC: Create Controls Validate control creation.

GRC: Risk Management

GRC: Risk Management quick start tests require activating the Risk Management plugin (com.sn_risk) and loading demo data.

Table 14. GRC Quick Start Tests test suite
Test Description
GRC: Create Profile Validate profile creation.
GRC: Create Risk Validates risk creation.

HR Service Delivery

HR Service Delivery quick start tests require activating the Human Resources Scoped App: Core plugin (com.sn_hr_core).

Test Description
HR LifeCycle: Request Onboarding Case Creation Creates a Request Onboarding case using the native UI and updates the case after creation.
HR: General Benefits Inquiry Case Creation Creates a General Benefits case using the native UI and updates the case after creation.
HR: Payroll Discrepancy Case Creation Create s a Payroll Discrepancy case using the native UI and updates the case after creation.
HR: Creation of 401k enrollment case from portal Creates a 401(k) enrollment case from the Employee Service Center and verifies that the case is created successfully.
HR: Creation of Employment Verification Letter case from portal Creates an Employment Verification Letter case from the Employee Service Center and verifies that the case is created successfully.
HR: Creation of Tuition Reimbursement request from portal Creates a Tuition Reimbursement Request case from the Employee Service Center and verifies that the case is created successfully.
HR: Create HR Employee Document Creates an employee document and ensures the Attachment [sys_attachment] table points back to the record in the Employee Document [sn_hr_ef_employee_document] table.

Verifies that the employee document is accessible from the Employee Service Center via the employee HR profile.

Incident Management

Incident Management quick start tests require activating the Incident Management - ATF Tests plugin (com.snc.incident.atf).

Table 15. Incident Management test suite
Test Description
INCIDENT MGMT: Incident Resolution SLA Verify Incident Resolution SLA baseline functionality.
INCIDENT MGMT: Incident Response SLA Verify Incident Response SLA baseline functionality.
INCIDENT MGMT: Copy Incident Verify whether the fields from the original Incident are copied correctly to the new Incident.
INCIDENT MGMT: Copy Incident from a Closed Incident Verify that the Copy Incident UI action is visible for closed Incidents.
INCIDENT MGMT: Create Standard Change from Incident Verify the creation of a Standard Change from an Incident.
INCIDENT MGMT: Create of Emergency Change from an Incident Verify the creation of an Emergency Change from an Incident.
INCIDENT MGMT: Create Normal Change from an Incident Verify the creation of a Normal Change from an Incident.
INCIDENT MGMT: Create Problem from an Incident Verify the creation of a Problem from an Incident.
INCIDENT MGMT: Create Knowledge from an Incident Verify the creation of a Knowledge from an Incident.
INCIDENT MGMT: Incident State flow Verify the Incident state flow.
INCIDENT MGMT: Reopening an Incident Verify the reopen incident functionality.
INCIDENT MGMT: Incident Assignment Verify the incident assignment functionality.
INCIDENT MGMT: Create child Incident using UI action and verify its fields Verify the creation of a child Incident from an Incident through the Create Child Incident UI action. It is also to verify that the fields of the child Incident get correctly copied from the parent Incident.
INCIDENT MGMT: Incident creation — Self Service Verify the creation of an Incident using the Create Incident catalog item.
INCIDENT MGMT: Parent and Child Incident state sync up Verify that the state of the child Incident synchronizes with the parent Incident when the child Incident is created.
INCIDENT MGMT: Parent and child Incident state sync up after reopening an Incident Verify that the state of the child Incident synchronizes with the parent Incident when the parent Incident is reopened.

Knowledge Management

Knowledge Management quick start tests require activating the Knowledge Management Core plugin (com.glideapp.knowledge), the Knowledge Management Advanced Installer plugin (com.snc.knowledge_advanced.installer), and the Customer Service Management Demo Data plugin (com.snc.customerservice.demo).

Table 16. KM: Knowledge Management test suite
Test Description
Create a KCS template article with approval publish workflow Create a KCS template article with approval publish workflow.
Note: Requires Knowledge Management Advanced Installer.
Create a multi-versioned standard article with approval publish workflow Create a multi-versioned standard article with approval publish workflow.
Note: Requires Knowledge Management Advanced Installer.
Create an article level subscription Create an article level subscription.
Note: Requires Knowledge Management Advanced Installer.
Create user criteria covering canRead and canContribute for knowledge base and canRead at article level Create user criteria covering canRead and canContribute for knowledge base and canRead at article level.
Note: Requires Knowledge Management Core.
Create a KCS article from a case Create a KCS article from a case.
Note: Requires Knowledge Management Advanced Installer and Customer Service Management Demo Data.

Operational Intelligence

Operational Intelligence quick start tests require activating the Operational Intelligence plugin (com.snc.sa.metric).

Test Description
OI: Health Metrics Collection
An individual test that verifies the following:
  • There is at least one Operational Intelligence Metrics extension that is running.
  • There are entries for the ‘Health Metrics’ in the Metric to CI table.
  • For each of the Operational Intelligence Metrics extensions that are currently running, that there is data stored in MetricBase.

If the test initially fails, wait until the Operational Intelligence Metrics extension runs for at least 10-15 minutes. Then try again.

Problem Management

Problem Management quick start tests require activating the Problem Management Best Practice — Madrid plugin (com.snc.best_practice.problem.madrid) and the Problem Management — ATF Tests plugin (com.snc.problem.atf).

Table 17. PRB MGMT: Problem Management test suite
Test Description
PRB MGMT: Cancel a Problem when the state of the Problem is Assess Verify that when a Problem in the Assess state is canceled, the state of the Problem changes to Closed with Resolution code as Canceled.
Cancel a Problem when the state of the Problem is Root Cause Analysis Verify that when a Problem is in the Root Cause Analysis state and is canceled, the state of the Problem changes to Closed with Resolution code as Canceled.
PRB MGMT: Mark a Problem as Duplicate when the state of the Problem is Assess Verify that when a Problem is in the Assess state and is marked as duplicate, the state of the Problem changes to Closed with Resolution code as Duplicate.
PRB MGMT: Mark a Problem as Duplicate when the state of the Problem is Root Cause analysis Verify that when a Problem is in the Root Cause Analysis state and is marked as duplicate, the state of the Problem changes to Closed with Resolution code as Duplicate.
PRB MGMT: Accept Risk of Problem (problem.acceptrisk.move_to_closed:false,state:Fix in Progress) Verify that when a Problem state is Fix in Progress and the risk is accepted, then the Problem state changes to Resolved with Resolution code as Risk Accepted.
Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is false.
PRB MGMT: Accept Risk of Problem (problem.acceptrisk.move_to_closed:true,state:Fix in Progress) Verify that when a Problem state is Fix in Progress and the risk is accepted, then the Problem state changes to Closed with Resolution code as Risk Accepted.
Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is true.
PRB MGMT: Accept Risk of Problem (problem.acceptrisk.move_to_closed:false,state:Root Cause Analysis) Verify that when a Problem state is Root Cause Analysis and the risk is accepted, then the Problem state changes to Resolved with Resolution code as Risk Accepted.
Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is false.
PRB MGMT: Accept Risk of Problem(problem.acceptrisk.move_to_closed:true,state:Root Cause Analysis) Verify that when a Problem state is Root Cause Analysis and the risk is accepted, then the Problem state changes to Closed with Resolution code as Risk Accepted.
Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is true.
PRB MGMT: Reanalyze Problem which is closed-Risk Accepted from state Root Cause Analysis Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Risk Accepted, Problem state changes to Root Cause Analysis.
PRB MGMT: Create Emergency Change from Problem Verify the creation of Emergency Change from a Problem.
PRB MGMT: Create Normal Change from Problem Verify the creation of Normal Change from a Problem.
PRB MGMT: Problem State Management Verify problem state management.
PRB MGMT: Reanalyze a Problem from Complete Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Fix Applied, Problem state changes to Root Cause Analysis.
PRB MGMT: Reanalyze a Problem which is canceled from state Assess Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Canceled, Problem state changes to Root Cause Analysis.
PRB MGMT: Reanalyze a Problem which is canceled from state Root Cause Analysis Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Canceled, Problem state changes to Root Cause Analysis.
PRB MGMT: Reanalyze Problem which is closed-Risk Accepted from state Fix in progress Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Risk Accepted, Problem state changes to Root Cause Analysis.
PRB MGMT: Create a Known Error article from Problem Verify creation of Known Error article from a Problem.
PRB MGMT: Risk Accept reason on Incident Verify the Risk Accepted reason is copied to the Incidents which are awaiting resolution of a Problem.
PRB MGMT: Communicate Fix Verify the communicate fix functionality.
PRB MGMT: Communicate Workaround Verify the communicate workaround functionality.
PRB MGMT: Fix information on Incident Verify that when a Problem is resolved, the state of the Incidents that are awaiting resolution of the Problem changes to Resolved. The fix notes of the Problem are copied to the Incidents.
PRB MGMT: Problem task (Type:General) state management Verify Problem task state management of a general type Problem.

Project Portfolio Management

Project Portfolio Management quick start tests require activating the Project Portfolio Suite with Financials - ATF Tests plugin (com.snc.financial_planning_pmo.atf).

Table 18. PMO: Financial Tests for verifying cost rollups and demand to project conversion test suite
Test Description
Verify cost plan roll up to project/demand and program Validate the total planned cost rollup from project and demand to program.
Verify cost plan roll up to project/demand, program and portfolio Validate the total planned cost rollup from project and demand to portfolio.
Verify financials of Project created from Demand - Simple Financials Validate the financial tab fields of a project created from a demand.
Verify financials of Project created from Demand - With budget, cost plans, benefit plans Validate the budget, cost plan, and benefit plan of a project created from a demand.
Table 19. PMO: Project Management tests for validating basic life cycle and project rollups test suite
Test Description
Validate PPM Cycle from Ideation to demand to project closure Validate the flow of creating an idea, converting the idea to a demand, and then converting the demand to a project.
Validation of State and Date Rollup for Automatic Project Validate the date and state rollup from tasks for a project of type Automatic.
Validation of State and Date rollup for Manual Project Validate the date and state rollup from tasks for a project of type Manual.
Table 20. PMO: Resource Management tests for verifying the resource plan flows test suite
Test Description
Verify user resource plan flow from Planned to Canceled state Validate that the resource plan of a project can be moved to canceled state from planned state.
Verify group resource plan flow from Planned to Complete state Validate that the resource plan of a project can be moved to complete state from planned state.
Verify role resource plan flow from Planned to Allocated state Validate that the resource plan of a project can be moved to allocated state from planned state.

Reporting

The Reporting quick start test Automated Test Framework - Reporting plugin (com.glide.automated_testing_impl.report) is active by default or instance reboot.
Note: Reporting quick start tests do not test report access from dashboards. To test dashboards, see Quick start tests for Dashboards.
Test Description
Report Visibility Confirm whether reports are still visible to users whom they are shared with.

Security Incident Response

Security Incident Response quick start tests require activating Security Incident Response plugin (com.snc.security_incident) and loading the demo data.

Test Description
SIR: Create Security Incident Determine whether a user can successfully create a security incident from the security incident form.
SIR: Create Security Incident via Security Incident Catalog Determine whether a user can successfully create a security incident from the catalog.
SIR: Security Incident life cycle Validate the response tasks of the Policy Violation workflow.

Service Mapping

Service Mapping quick start tests require activating the Service Mapping plugin (com.snc.service-mapping) and loading the demo data.

Test Description
SM OOTB: Tests SM application visibility by roles Validate the visibility of Service Mapping applications and modules for different roles. For example, the test verifies that a user logged in with the sm_user role, cannot access the Administration module under Service Mapping.

Test Management 2.0

Test Management 2.0 quick start tests require activating the Test Management 2.0 plugin (com.snc.test_management.2.0). and the Test Management 2.0 - ATF Tests plugin (com.snc.test_management.2.0.atf).

Table 21. Test Management 2.0: Test version test suite
Test Description
Create test version should create test Validate test creation and version.
Should be able to mark test version as ready when it contains verification steps Validate test state when test has verification steps.
Should not able to mark test version as ready when it does not contain verification step Validate test state when test does not have verification steps.
Marking a test version as ready should retire other test version in ready state Validate test state when marking test ready.
Table 22. Test Management 2.0: Test results rollup test suite
Test Description
When test run closed, should update execution suite progress Validate execution state progress.
Should not be able to assign a test not in ready state Validate test assignment.
Test progress should roll up for test plan and test cycle Validate test progress for test plan and test cycle.

Vulnerability Response

Vulnerability Response quick start tests require activating the Vulnerability Response plugin (com.snc.vulnerability) and loading the demo data.

Test Description
VR: Create Remediation Target Rule Create a Remediation Target Rule.
VR: Create Vulnerability Group Rule Create a Vulnerability Group Rule.
VR: Create Vulnerable Item via Form Determine whether a user can successfully create a vulnerable item from the Vulnerable Item form.
VR: Vulnerability Group Life Cycle Determine whether a user can successfully resolve a vulnerability group.
VR: Vulnerable Item life cycle Determine whether a user can successfully move a vulnerable item through its life cycle, and also deteremine whether a closed vulnerable item can be reopened.
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