This site will be updating to the latest content for the next few hours and may be intermittently slow.

Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Mention a user in a Connect conversation

Log in to subscribe to topics and get notified when content changes.

Mention a user in a Connect conversation

You can get someone's attention in a group conversation by mentioning them.

Before you begin

Role required: none

About this task

Users can set their notification preferences so they receive notifications only when they are mentioned. Mentioning a user creates a shortcut to view their basic information and send them a direct message.

Procedure

  1. Open a Connect group conversation.
  2. In the message field, type the @ character.
    A suggestion menu appears with the names of the conversation members.
  3. Select the person you want to mention and send the message.
Feedback