You can pin a knowledge article to appear in the Featured content section of the
knowledge homepage and at the top of knowledge search results page.
Pinning associates an article to specific keywords. You can search a keyword in the
knowledge service portal or search results page to display articles in the Featured
content section or at the top of the knowledge search results list.
Role required: knowledge_manager, knowledge_admin, or
- To display articles in the Featured content section, add a default keyword in
the glide.knowman.default_keyword property
Value field and add the same keyword to all articles
you want to display in that section.
- To display articles at the top of the knowledge search results list, add a list
of keywords to each article you want to display at the top of the list.
Select a knowledge base.
In the Featured content related list, click
In the Knowledge field, search for and select the
In the Keywords field, click the lock/unlock toggle
Click the lookup icon to open the Knowledge keywords
Note: Each keyword must be a single word and cannot contain spaces.
Select the keyword to add for this article.
- Add the default keyword to display this article in the Featured content
section during search.
- Add all related keywords for the article to display it at the top of the
knowledge search results page during search.
Note: You can create knowledge keywords, if it does not already exist in the
list, and then add it to the article.
Click the lock/unlock toggle icon to add the keywords to the article.