You can pin a knowledge article to appear in the Featured content section of the
knowledge homepage and at the top of knowledge search results page.
Role required: knowledge_manager, knowledge_admin, or
admin
Note: The articles
added to the Featured content section do not appear in the global search results and
Virtual Agent conversations.
- To display articles in the Featured content section, add a default keyword in
the glide.knowman.default_keyword property
Value field and add the same keyword to all articles
you want to display in that section.
- To display articles at the top of the knowledge search results list, add a list
of keywords to each article you want to display at the top of the list.
-
Navigate to .
-
Select a knowledge base.
-
In the Featured content related list, click
New.
-
In the Knowledge field, search for and select the
desired article.
If you know the article number, you can search for the article
directly.
-
In the Keywords field, click the lock/unlock toggle
icon.
-
Click the lookup icon to open the Knowledge keywords
list.
Note: Each keyword must be a single word and cannot contain spaces.
-
Select the keyword to add for this article.
- Add the default keyword to display this article in the Featured content
section during search.
- Add all related keywords for the article to display it at the top of the
knowledge search results page during search.
Note: You can create knowledge keywords, if it does not already exist in the
list, and then add it to the article.
-
Click the lock/unlock toggle icon to add the keywords to the article.
-
Click Submit.
