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Enable creating a knowledge article from an incident

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Enable creating a knowledge article from an incident

Enable users to quickly and easily reuse information from an incident in a knowledge article.

Before you begin

Role required: admin
Perform the following steps to enable creating a knowledge article from an incident.
Note: Once you have performed the configuration steps, knowledge users can select the Knowledge check box on the Incident form to create an article from an incident. They must have Can Contribute access to at least one active knowledge base to create an article.
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