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Check out a published article and create a new version

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Check out a published article and create a new version

Create a new version of a knowledge article by checking out the latest published version.

About this task

Users with canContribute permissions, including the knowledge owner, knowledge manager, and knowledge administrator, can check out a published article unless there is already a checked out version. If a version has been checked out, the Checkout button does not appear on the Knowledge form header.

When you check out an article, attachments from the article's base version are copied into the new article version and relative paths to these attachments are also updated.

Note: For article versions that were created in the previous releases, the relative paths to the attachments may not be updated. To update them, activate and run the Fix attachment links on article versions fix script.

Procedure

  1. Navigate to Knowledge > Articles > Published.
  2. Select the desired article from the list.
  3. Click Checkout in the Knowledge form header.
    The system creates a new version of the knowledge article and displays a message to the user. The article number for the new version remains the same, the version number is increased by 0.01, and the state changes to Draft. The new version of the article is added to the Knowledge list and to the Article Versions related list on the Knowledge form.
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