Contents Now Platform Capabilities Previous Topic Next Topic ITIL Configuration Management integration Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share ITIL Configuration Management integration The CMDB has relationships with IT service management processes in the following areas: ITIL incident management, ITIL problem management, ITIL change management, ITIL service catalog management, and financial management. ITIL Incident Management Configuration management assists Incident Management by providing the Service Desk with immediate information on the CIs affected, and more timely resolution of faults by understanding what CIs have been affected and changed. ITIL Problem Management Configuration Management assists Problem Management by linking the CIs affected by problems to the Incident / Problem / Change Management processes, and ensuring the CI status is properly maintained. ITIL Change Management Configuration Management assists Change Management by recording which CIs have been changed and controlling the status of CIs throughout the entire CI lifecycle. Configuration Management ensures any changes made to CIs are recorded and kept accurate. ITIL Service Catalog Management With Service Portfolio Management, business services in the CMDB can also be managed by the Service Catalog team, and exposed to end users who can then request items from them. Financial Management With Cost Management, costs can be associated with configuration items, so that the cost associated with Configuration Management can be tracked and bundled into expense lines, budgets, or cost centers. IT4IT IT4IT provides reference architecture about the implementation of ITIL strategy. For more information, see the ServiceNow Community blog Running IT as a Business using IT4IT and ServiceNow. Related conceptsConfiguration Management Database (CMDB) On this page Send Feedback Previous Topic Next Topic
ITIL Configuration Management integration The CMDB has relationships with IT service management processes in the following areas: ITIL incident management, ITIL problem management, ITIL change management, ITIL service catalog management, and financial management. ITIL Incident Management Configuration management assists Incident Management by providing the Service Desk with immediate information on the CIs affected, and more timely resolution of faults by understanding what CIs have been affected and changed. ITIL Problem Management Configuration Management assists Problem Management by linking the CIs affected by problems to the Incident / Problem / Change Management processes, and ensuring the CI status is properly maintained. ITIL Change Management Configuration Management assists Change Management by recording which CIs have been changed and controlling the status of CIs throughout the entire CI lifecycle. Configuration Management ensures any changes made to CIs are recorded and kept accurate. ITIL Service Catalog Management With Service Portfolio Management, business services in the CMDB can also be managed by the Service Catalog team, and exposed to end users who can then request items from them. Financial Management With Cost Management, costs can be associated with configuration items, so that the cost associated with Configuration Management can be tracked and bundled into expense lines, budgets, or cost centers. IT4IT IT4IT provides reference architecture about the implementation of ITIL strategy. For more information, see the ServiceNow Community blog Running IT as a Business using IT4IT and ServiceNow. Related conceptsConfiguration Management Database (CMDB)
ITIL Configuration Management integration The CMDB has relationships with IT service management processes in the following areas: ITIL incident management, ITIL problem management, ITIL change management, ITIL service catalog management, and financial management. ITIL Incident Management Configuration management assists Incident Management by providing the Service Desk with immediate information on the CIs affected, and more timely resolution of faults by understanding what CIs have been affected and changed. ITIL Problem Management Configuration Management assists Problem Management by linking the CIs affected by problems to the Incident / Problem / Change Management processes, and ensuring the CI status is properly maintained. ITIL Change Management Configuration Management assists Change Management by recording which CIs have been changed and controlling the status of CIs throughout the entire CI lifecycle. Configuration Management ensures any changes made to CIs are recorded and kept accurate. ITIL Service Catalog Management With Service Portfolio Management, business services in the CMDB can also be managed by the Service Catalog team, and exposed to end users who can then request items from them. Financial Management With Cost Management, costs can be associated with configuration items, so that the cost associated with Configuration Management can be tracked and bundled into expense lines, budgets, or cost centers. IT4IT IT4IT provides reference architecture about the implementation of ITIL strategy. For more information, see the ServiceNow Community blog Running IT as a Business using IT4IT and ServiceNow. Related conceptsConfiguration Management Database (CMDB)
