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Sentiment analysis for surveys

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Sentiment analysis for surveys

You can use sentiment analysis to determine whether user responses for a survey are considered positive, negative, or neutral.

Activate the Sentiment Analysis (com.snc.sentiment_analysis) plugin.

For a survey, you can select questions that should be used for analysis. The survey responses of these questions are sent to the thirdparty platforms for analysis through the specified connector configurations.

Note: You can only use string type questions for sentiment analysis.
The sentiment analysis results are displayed under Survey > Question Sentiment Results. The sentiment label is based on the normalized score:
Table 1. Sentiment label
Normalized score Sentiment label
-1 to 0 Negative
0 Neutral
0 to 1 Positive
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