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    Home London Platform Capabilities Now Platform capabilities Notifications Email and SMS notifications Next steps after enabling email The email client Customize the email client

    Customize the email client

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    Customize the email client

    The email client has default properties and values that you can customize to suit your needs.

    Table 1. Email client default properties and values
    Property Default Value How to Customize
    ACL access Defaults to allowing only users with the itil role to access the email client. Change the ACL rule to control access to the email client.

    To control who can see the email client, see Control access to the email client.

    Email icon Allows only users with write access to the current table to see the email icon.

    To remove the email icon, see Email icon display.

    Autocomplete Defaults to only displaying a user's first and last name. A system property controls what columns the email client auto-complete displays. If your organization has several users with the same name, consider adding company or email address columns to help distinguish between users.
    • To change search behavior, see Configure email client auto-complete search results.
    • To display additional information, see Additional information in the email client auto-complete
    To Defaults to the email address of the caller. To edit the default value, create an email client template.
    Cc Defaults to the email addresses of the user who opened the incident and all users in the watch_list. To edit the default value, create an email client template.
    Subject Defaults to the incident number and short description. To edit the default value, create an email client template.
    Related tasks
    • Enable the email client for a table
    • Create an email client template
    • Set the from address with an email client template
    • Display an editable From field
    • Display the Reply To field
    • Quick messages
    Related reference
    • Email client interface
    • Configure email client auto-complete search results
    • Control access to the email client
    • SMS delivery with the email client
    • Email icon display

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    Release version
    Choose your release version

      Customize the email client

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Customize the email client

      The email client has default properties and values that you can customize to suit your needs.

      Table 1. Email client default properties and values
      Property Default Value How to Customize
      ACL access Defaults to allowing only users with the itil role to access the email client. Change the ACL rule to control access to the email client.

      To control who can see the email client, see Control access to the email client.

      Email icon Allows only users with write access to the current table to see the email icon.

      To remove the email icon, see Email icon display.

      Autocomplete Defaults to only displaying a user's first and last name. A system property controls what columns the email client auto-complete displays. If your organization has several users with the same name, consider adding company or email address columns to help distinguish between users.
      • To change search behavior, see Configure email client auto-complete search results.
      • To display additional information, see Additional information in the email client auto-complete
      To Defaults to the email address of the caller. To edit the default value, create an email client template.
      Cc Defaults to the email addresses of the user who opened the incident and all users in the watch_list. To edit the default value, create an email client template.
      Subject Defaults to the incident number and short description. To edit the default value, create an email client template.
      Related tasks
      • Enable the email client for a table
      • Create an email client template
      • Set the from address with an email client template
      • Display an editable From field
      • Display the Reply To field
      • Quick messages
      Related reference
      • Email client interface
      • Configure email client auto-complete search results
      • Control access to the email client
      • SMS delivery with the email client
      • Email icon display

      Tags:

      Feedback

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