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Test an LDAP connection

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Test an LDAP connection

The instance tests the connection automatically every time a user opens the LDAP Server form. Alternatively, you can manually test the connection to the LDAP server from the LDAP server form.

Before you begin

Role required: admin

About this task

By default, error messages appear on the LDAP server form if there are any issues connecting to the LDAP server.
Note: Employees can also verify connectivity between the instance and the LDAP server. Contact Technical Support for assistance verifying LDAP connectivity.

To manually test a connection:


  1. Navigate to System LDAP > LDAP Servers.
  2. Select the LDAP server to test.
  3. Under Related Links, click Test connection.
  4. Under Related Links, click Browse to verify that the appropriate LDAP directory structure is visible to the system.
  5. (Optional) If the connection was successful, click Browse to view the source LDAP directory structure that is visible to the instance.
    Note: The Filter and RDN fields on the left of the Browse window are ignored when you use the search field on the right.


The instance changes the operational status of LDAP servers depending on the result of the connection test.
  • If your instance establishes a connection to a server that has a Operational Status value of down, the Operational Status value is automatically changed to up. This functionality is supported for both automatic and manual connection tests.
  • If a connection cannot be established to a server that has a Operational Status value of up, the Operational Status value is automatically changed to down. This functionality is supported for automatic connection tests only, not manual tests.