Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Analytics, Intelligence, and Reporting
Table of Contents
Choose your release version
    Home London Analytics, Intelligence, and Reporting Analytics, Intelligence, and Reporting Performance Analytics Performance Analytics data architecture Performance Analytics data collection and cleanup

    Performance Analytics data collection and cleanup

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Performance Analytics data collection and cleanup

    Performance Analytics uses scheduled jobs to collect and clean scores and snapshots, and enables you to manually set or import scores.

    To collect data immediately for existing records, run a historical data collection job.

    For ongoing data collection, choose one of the following methods to collect indicator scores and snapshots based on the frequency and integrity of your data.

    • If you need to measure an indicator once a month, quarter, or year, enter scores manually or import scores.
    • If you need to measure indicators more frequently, or you want to eliminate any human involvement, use a scheduled data collection job.
    Note: Performance Analytics snapshots are the lists of records (sys_ids) that are collected at the time that the scores for those records are collected. A snapshot is made only for indicators with Collect records selected.

    Performance Analytics data collection jobs do not collect scores older than specified in the property com.snc.pa.dc.keep_snapshots_for. Scores or snapshots older than this value are not collected during data collection.

    • Collect historical data

      Run a historical data collection job to collect scores and snapshots for existing records. When collecting data for the first time, such as for a new indicator, run historical data collection once to generate scores and snapshots for existing records.

    • Create or schedule a data collection job

      Schedule a data collection job to regularly collect scores.

    • Configure a job indicator

      Increase the efficiency of data collection by configuring job indicators to collect only necessary and sensible data.

    • Cancel a data collection job

      Cancel an active data collection job to stop the job from collecting scores.

    • Add or edit indicator scores manually

      You can manually enter score data for indicators, including automated indicators.

    • View a data collection job event

      Job events show which jobs have been executed for Performance Analytics and which actions have been triggered in your ServiceNow instance, such as notifications or business rules.

    • View the data collection job logs

      Job logs display information about the data collection jobs that have run for Performance Analytics. You can view job logs, create events, and view and edit the event registry. The list view displays all log entries, unless filtered.

    • Data collection process and logging

      To debug data collection, you need to know the data collection process and how it is reflected in the job logs.

    • View data collection usage

      To view statistics about data collection jobs, click Data Collection Overview in the Usage tile on the Performance Analytics Admin Console.

    • Cleaning collected Performance Analytics data

      Performance Analytics scores and snapshots may grow over time and should be routinely cleaned to ensure optimal performance and accurate data.

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Performance Analytics data collection and cleanup

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Performance Analytics data collection and cleanup

      Performance Analytics uses scheduled jobs to collect and clean scores and snapshots, and enables you to manually set or import scores.

      To collect data immediately for existing records, run a historical data collection job.

      For ongoing data collection, choose one of the following methods to collect indicator scores and snapshots based on the frequency and integrity of your data.

      • If you need to measure an indicator once a month, quarter, or year, enter scores manually or import scores.
      • If you need to measure indicators more frequently, or you want to eliminate any human involvement, use a scheduled data collection job.
      Note: Performance Analytics snapshots are the lists of records (sys_ids) that are collected at the time that the scores for those records are collected. A snapshot is made only for indicators with Collect records selected.

      Performance Analytics data collection jobs do not collect scores older than specified in the property com.snc.pa.dc.keep_snapshots_for. Scores or snapshots older than this value are not collected during data collection.

      • Collect historical data

        Run a historical data collection job to collect scores and snapshots for existing records. When collecting data for the first time, such as for a new indicator, run historical data collection once to generate scores and snapshots for existing records.

      • Create or schedule a data collection job

        Schedule a data collection job to regularly collect scores.

      • Configure a job indicator

        Increase the efficiency of data collection by configuring job indicators to collect only necessary and sensible data.

      • Cancel a data collection job

        Cancel an active data collection job to stop the job from collecting scores.

      • Add or edit indicator scores manually

        You can manually enter score data for indicators, including automated indicators.

      • View a data collection job event

        Job events show which jobs have been executed for Performance Analytics and which actions have been triggered in your ServiceNow instance, such as notifications or business rules.

      • View the data collection job logs

        Job logs display information about the data collection jobs that have run for Performance Analytics. You can view job logs, create events, and view and edit the event registry. The list view displays all log entries, unless filtered.

      • Data collection process and logging

        To debug data collection, you need to know the data collection process and how it is reflected in the job logs.

      • View data collection usage

        To view statistics about data collection jobs, click Data Collection Overview in the Usage tile on the Performance Analytics Admin Console.

      • Cleaning collected Performance Analytics data

        Performance Analytics scores and snapshots may grow over time and should be routinely cleaned to ensure optimal performance and accurate data.

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login