Enable single score report widgets on a dashboard to update in real time. Real-time
updates ensure that users see the most up-to-date information.
You can enable real-time updating for single score widgets on homepages and all
You must have edit rights to the dashboard where the widget has been added.
types of aggregation are available for single-score reports: Count, Average, Sum,
and Count Distinct. Real-time updating is available only for single score widgets
that use the Count aggregation.
Real-time updating does not work for single score report widgets on
non-responsive dashboards when a business rule that uses the
method fires on insert/update. The single
score report increments by two instead of one. For more information, see the
Knowledge Base article KB article KB0693812
Navigate to the dashboard where the single score widget has been added.
Click Edit to put the dashboard in edit mode.
Point to the widget, then click the gear icon () that appears.
In the Edit Widget window, select the Show real-time
updates check box and then click
Click Done to exit the edit mode for the
The real-time icon (
) appears on the widget. This icon is permanently visible, even when the
score is not changing.