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Preconfigured in-form analytics

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Preconfigured in-form analytics

Preconfigured in-form analytics are available as plugins for several applications and their associated tables and forms.

Table 1. In-form analytics plugins and associated tables
Plugin name Plugin ID Table and forms
Performance Analytics - Context Sensitive Analytics for Change Management com.snc.pa.change.context_sensitive_analytics Change Request [change_request]
Performance Analytics - Context Sensitive Analytics for Chat com.snc.pa.chat.context_sensitive_analytic Chat Queue Entry [chat_queue_entry]
Performance Analytics - Context Sensitive Analytics for Customer Service com.snc.pa.cs.context_sensitive_analytic Case [sn_customerservice_case]
Performance Analytics - Context Sensitive Analytics for Incident com.snc.pa.incident.context_sensitive_analytic Incident [incident]
Performance Analytics - Context Sensitive Analytics for Problem Management com.snc.pa.problem.context_sensitive_analytic Problem [problem]
Note: When you activate a plugin for preconfigured in-form analytics, you also activate the Performance Analytics Solution for that application. For more information, see Out-of-the-box Performance Analytics Solutions.
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