Preconfigured in-form analytics

Preconfigured in-form analytics are available as plugins for several applications and their associated tables and forms.

Table 1. In-form analytics plugins and associated tables
Plugin name	Plugin ID	Table and forms
Performance Analytics - Context Sensitive Analytics for Change Management	com.snc.pa.change.context_sensitive_analytics	Change Request [change_request]
Performance Analytics - Context Sensitive Analytics for Chat	com.snc.pa.chat.context_sensitive_analytic	Chat Queue Entry [chat_queue_entry]
Performance Analytics - Context Sensitive Analytics for Customer Service	com.snc.pa.cs.context_sensitive_analytic	Case [sn_customerservice_case]
Performance Analytics - Context Sensitive Analytics for Incident	com.snc.pa.incident.context_sensitive_analytic	Incident [incident]
Performance Analytics - Context Sensitive Analytics for Problem Management	com.snc.pa.problem.context_sensitive_analytic	Problem [problem]

Note: When you activate a plugin for preconfigured in-form analytics, you also activate the Performance Analytics Solution for that application. For more information, see Out-of-the-box Performance Analytics Solutions.

Preconfigured in-form analytics are available as plugins for several applications and their associated tables and forms.

Table 1. In-form analytics plugins and associated tables
Plugin name	Plugin ID	Table and forms
Performance Analytics - Context Sensitive Analytics for Change Management	com.snc.pa.change.context_sensitive_analytics	Change Request [change_request]
Performance Analytics - Context Sensitive Analytics for Chat	com.snc.pa.chat.context_sensitive_analytic	Chat Queue Entry [chat_queue_entry]
Performance Analytics - Context Sensitive Analytics for Customer Service	com.snc.pa.cs.context_sensitive_analytic	Case [sn_customerservice_case]
Performance Analytics - Context Sensitive Analytics for Incident	com.snc.pa.incident.context_sensitive_analytic	Incident [incident]
Performance Analytics - Context Sensitive Analytics for Problem Management	com.snc.pa.problem.context_sensitive_analytic	Problem [problem]

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Preconfigured in-form analytics

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Preconfigured in-form analytics

Preconfigured in-form analytics

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