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Service Catalog for managers and end users

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Service Catalog for managers and end users

Every user with a login can view and order items from the Service Catalog from departments within your organization. These catalog items can include goods, services, and information.

Anything that can be ordered individually can be ordered as a catalog item. Anything that only exists as a part of a larger whole cannot be a catalog item. For example, a laptop can be a catalog item, but a high-resolution display for a laptop cannot.

After placing an order, its progress can be tracked by the requester. Fulfillment groups complete a predefined series of tasks in a fulfillment process that includes required approvals.

Managers can review record history and run reports to improve the service catalog process. For example, the manager can see most commonly ordered items, or those that are on backorder.