Contents IT Service Management Previous Topic Next Topic Continual Improvement Management overview ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Continual Improvement Management overview Once Continual Improvement Management is enabled, set up roles and groups, integration properties, then use the Continual Improvement Workbench and dashboard to monitor, plan, and measure improvement success. Continual Improvement Management is used to implement service, process, and function improvements. An improvement initiative contains goals to measure success, and phases that contain tasks with specific actions to complete the improvement. Use the Continual Improvement Workbench to plan and manage improvements. Both tile and list views are supported. Use the Continual Improvements dashboard to show improvement progress and results in the form of statistics and charts using Performance Analytics. Integration with other applications As part of Continual Improvement Management integration with other applications, an improvement initiative can be created from within other applications and, conversely, records for other applications can be created from within an improvement initiative (or CIM task). An improvement initiative can be created from these applications. Benchmarks Coaching Loops Demand Management Incident Management Problem Management Survey Management As part of an improvement initiative or CIM task, these records can be created. Change record (Change Management) Coaching opportunity (Coaching Loops) Demand record (Demand Management) Knowledge base article (Knowledge Management) Project (Project Management) Story record (Agile Development) Initial CIM setup Once Continual Improvement Management has been enabled, set up the application by assigning user roles and groups, and configuring integration properties. Assign user roles and groups. Improvement Manager role Improvement Coordinator role Approver group membership (CIM Approvers, default is empty) Configure properties for Continual Improvement Management integration with other applications. List of applications from which an improvement initiative can be created List of application task records that can be created from within an improvement initiative Workflow of Continual Improvement Management roles Improvement requests are submitted when an Improvement Requester, such as a help desk manager, process owner, or ITL user, for example, recognizes the need for an improvement anywhere within the company. Once an improvement request is submitted, the Improvement Manager, who oversees all improvements, accepts and assigns it to an Improvement Coordinator for implementation. The Improvement Manager also runs prioritization meetings with Improvement Coordinators and uses the workbench to monitor, manage, and plan overall progress. Once the improvement request is assigned, the Improvement Coordinator creates phases and tasks for the work needed to complete the improvement, in coordination with the Improvement Manager. The Improvement Coordinator also meets with task owners to ensure they are on track for the expected completion deadline. When all work has been completed, the Improvement Manager reviews the improvement for closure, and uses dashboard reports to measure status and success. Email notification When an improvement is set to certain states or a target review date is breached, an email notification is sent.Table 1. Email notification list Improvement action Improvement Manager Improvement Coordinator Improvement Requester Watch list Canceled No Yes Yes Yes Approved Yes Yes No Yes Closed Yes Yes Yes Yes Target review date is breached Yes Yes No Yes Domain separation Domain separation capability is supported in Continual Improvement Management with no setup or configuration required. You can create improvements separately in a specific domain, or in the global domain. Domain separation and Continual Improvement ManagementDomain separation in Continual Improvement Management is configured to apply to all features of the application. Separation of data is configured along with separation of logic and process. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data. On this page Send Feedback Previous Topic Next Topic
Continual Improvement Management overview Once Continual Improvement Management is enabled, set up roles and groups, integration properties, then use the Continual Improvement Workbench and dashboard to monitor, plan, and measure improvement success. Continual Improvement Management is used to implement service, process, and function improvements. An improvement initiative contains goals to measure success, and phases that contain tasks with specific actions to complete the improvement. Use the Continual Improvement Workbench to plan and manage improvements. Both tile and list views are supported. Use the Continual Improvements dashboard to show improvement progress and results in the form of statistics and charts using Performance Analytics. Integration with other applications As part of Continual Improvement Management integration with other applications, an improvement initiative can be created from within other applications and, conversely, records for other applications can be created from within an improvement initiative (or CIM task). An improvement initiative can be created from these applications. Benchmarks Coaching Loops Demand Management Incident Management Problem Management Survey Management As part of an improvement initiative or CIM task, these records can be created. Change record (Change Management) Coaching opportunity (Coaching Loops) Demand record (Demand Management) Knowledge base article (Knowledge Management) Project (Project Management) Story record (Agile Development) Initial CIM setup Once Continual Improvement Management has been enabled, set up the application by assigning user roles and groups, and configuring integration properties. Assign user roles and groups. Improvement Manager role Improvement Coordinator role Approver group membership (CIM Approvers, default is empty) Configure properties for Continual Improvement Management integration with other applications. List of applications from which an improvement initiative can be created List of application task records that can be created from within an improvement initiative Workflow of Continual Improvement Management roles Improvement requests are submitted when an Improvement Requester, such as a help desk manager, process owner, or ITL user, for example, recognizes the need for an improvement anywhere within the company. Once an improvement request is submitted, the Improvement Manager, who oversees all improvements, accepts and assigns it to an Improvement Coordinator for implementation. The Improvement Manager also runs prioritization meetings with Improvement Coordinators and uses the workbench to monitor, manage, and plan overall progress. Once the improvement request is assigned, the Improvement Coordinator creates phases and tasks for the work needed to complete the improvement, in coordination with the Improvement Manager. The Improvement Coordinator also meets with task owners to ensure they are on track for the expected completion deadline. When all work has been completed, the Improvement Manager reviews the improvement for closure, and uses dashboard reports to measure status and success. Email notification When an improvement is set to certain states or a target review date is breached, an email notification is sent.Table 1. Email notification list Improvement action Improvement Manager Improvement Coordinator Improvement Requester Watch list Canceled No Yes Yes Yes Approved Yes Yes No Yes Closed Yes Yes Yes Yes Target review date is breached Yes Yes No Yes Domain separation Domain separation capability is supported in Continual Improvement Management with no setup or configuration required. You can create improvements separately in a specific domain, or in the global domain. Domain separation and Continual Improvement ManagementDomain separation in Continual Improvement Management is configured to apply to all features of the application. Separation of data is configured along with separation of logic and process. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
Continual Improvement Management overview Once Continual Improvement Management is enabled, set up roles and groups, integration properties, then use the Continual Improvement Workbench and dashboard to monitor, plan, and measure improvement success. Continual Improvement Management is used to implement service, process, and function improvements. An improvement initiative contains goals to measure success, and phases that contain tasks with specific actions to complete the improvement. Use the Continual Improvement Workbench to plan and manage improvements. Both tile and list views are supported. Use the Continual Improvements dashboard to show improvement progress and results in the form of statistics and charts using Performance Analytics. Integration with other applications As part of Continual Improvement Management integration with other applications, an improvement initiative can be created from within other applications and, conversely, records for other applications can be created from within an improvement initiative (or CIM task). An improvement initiative can be created from these applications. Benchmarks Coaching Loops Demand Management Incident Management Problem Management Survey Management As part of an improvement initiative or CIM task, these records can be created. Change record (Change Management) Coaching opportunity (Coaching Loops) Demand record (Demand Management) Knowledge base article (Knowledge Management) Project (Project Management) Story record (Agile Development) Initial CIM setup Once Continual Improvement Management has been enabled, set up the application by assigning user roles and groups, and configuring integration properties. Assign user roles and groups. Improvement Manager role Improvement Coordinator role Approver group membership (CIM Approvers, default is empty) Configure properties for Continual Improvement Management integration with other applications. List of applications from which an improvement initiative can be created List of application task records that can be created from within an improvement initiative Workflow of Continual Improvement Management roles Improvement requests are submitted when an Improvement Requester, such as a help desk manager, process owner, or ITL user, for example, recognizes the need for an improvement anywhere within the company. Once an improvement request is submitted, the Improvement Manager, who oversees all improvements, accepts and assigns it to an Improvement Coordinator for implementation. The Improvement Manager also runs prioritization meetings with Improvement Coordinators and uses the workbench to monitor, manage, and plan overall progress. Once the improvement request is assigned, the Improvement Coordinator creates phases and tasks for the work needed to complete the improvement, in coordination with the Improvement Manager. The Improvement Coordinator also meets with task owners to ensure they are on track for the expected completion deadline. When all work has been completed, the Improvement Manager reviews the improvement for closure, and uses dashboard reports to measure status and success. Email notification When an improvement is set to certain states or a target review date is breached, an email notification is sent.Table 1. Email notification list Improvement action Improvement Manager Improvement Coordinator Improvement Requester Watch list Canceled No Yes Yes Yes Approved Yes Yes No Yes Closed Yes Yes Yes Yes Target review date is breached Yes Yes No Yes Domain separation Domain separation capability is supported in Continual Improvement Management with no setup or configuration required. You can create improvements separately in a specific domain, or in the global domain. Domain separation and Continual Improvement ManagementDomain separation in Continual Improvement Management is configured to apply to all features of the application. Separation of data is configured along with separation of logic and process. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
