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    • IT Operations Management
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    Home London IT Operations Management IT Operations Management Service Mapping

    Service Mapping

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    Service Mapping

    The ServiceNow® Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the application service operation.

    Service Mapping is available as a separate subscription and requires activation by ServiceNow personnel.

    Explore

    • Upgrade to london
    • Understanding Service Mapping
    • Applications supported by Discovery and Service Mapping
    • Service Mapping roles and flow
    • Domain separation and Service Mapping

    Set up

    • Service Mapping setup
    • Request Service Mapping
    • Advanced Service Mapping configuration

    Administer

    • Application service mapping
    • Fix application service errors in bulk
    • Fix errors in individual application service maps
    • Review and approval of application service maps
    • Video: Advanced Service Mapping features

    Use

    • Application service analysis and maintenance using maps
    • Video: Service Mapping basics

    Develop

    • Discovery patterns used by Discovery and Service Mapping
    • Developer training
    • Developer documentation

    Troubleshoot and get help

    • Ask or answer questions in the ITOM forum
    • Resolve pattern-related mapping errors
    • Search the HI knowledge base for known error articles
    • Contact ServiceNow Technical Support

    Tags:

    Feedback
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      Service Mapping

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Service Mapping

      The ServiceNow® Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the application service operation.

      Service Mapping is available as a separate subscription and requires activation by ServiceNow personnel.

      Explore

      • Upgrade to london
      • Understanding Service Mapping
      • Applications supported by Discovery and Service Mapping
      • Service Mapping roles and flow
      • Domain separation and Service Mapping

      Set up

      • Service Mapping setup
      • Request Service Mapping
      • Advanced Service Mapping configuration

      Administer

      • Application service mapping
      • Fix application service errors in bulk
      • Fix errors in individual application service maps
      • Review and approval of application service maps
      • Video: Advanced Service Mapping features

      Use

      • Application service analysis and maintenance using maps
      • Video: Service Mapping basics

      Develop

      • Discovery patterns used by Discovery and Service Mapping
      • Developer training
      • Developer documentation

      Troubleshoot and get help

      • Ask or answer questions in the ITOM forum
      • Resolve pattern-related mapping errors
      • Search the HI knowledge base for known error articles
      • Contact ServiceNow Technical Support

      Tags:

      Feedback

          Share this page

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