Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Review capacity of the resources

Log in to subscribe to topics and get notified when content changes.

Review capacity of the resources

Use capacity planning page to review the capacity and utilization trends of the resources associated with the requested resource plans.

Before you begin

Role required: resource_manager

Procedure

  1. Navigate to Resource > Resource Workbench > Capacity Planning.
  2. To filter the list of displayed resource plans, click the filter icon (screenshot for filter icon) in the Resource Plans section.
    The filtered resource plans are displayed as cards.
  3. To view its resource forecast, select a resource plan in the Resource Plans section.
    You can select more than one resource plan. To select all the plans in the list, select the Select All check box.
    Note: When you select multiple plans, the requested hours are added for the selected plans in the bar graph. You can continue adding plans until the team capacity (shown as red dotted line) is shown fully utilized.
  4. In the Resource Forecast section, review the resource capacity and utilization for the selected resource plans. The section shows the information in the following tabs:
    • Overview tab: Displays the following information in a stacked bar chart. Point to any of the sections on the bar chart to show its details.
      • Requested : Number of hours that the resource has been requested for the selected resource plans only.
      • Confirmed : Number of hours confirmed. The value considers all resource plans and the hours across all projects and demands for the group or user requested for selected resource plans.
      • Allocated : Number of hours that the resource is already committed. The value considers all resource plans and the hours on the user calendar. For example, hours allocated for operational work or meetings across all projects and demands for group or user requested for selected resource plans.
      • Capacity: Total capacity trend for the resources, which is derived from the user or group schedule. The group capacity is rolled up from the schedules of all the members.
        Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other.
    • % Utilization tab: Displays the heat map for the percentage of utilization of resources including both hard and soft allocations and requested hours for the selected resource plans.
  5. To show or hide the respective bar or line in the graph, click an item in the legend below the graph.
  6. To perform a What-If analysis, deselect the resource plans that you do not want to consider for capacity and utilization calculations. For example, if forecasted utilization is more than 100% and there are four resource plans that request a group, you can deselect one or more resource plans. The graph is updated to show capacity and utilization for the remaining plans. It helps you understand the impact of not allocating resources to the deselected plans.
  7. To open and modify the display settings for the graph and heat map, click the Settings icon screenshot for settings icon in the Resource Forecast section.
  8. In the Resource Forecast section, use the following options to take an action on a resource plan:
    OptionDescription
    Confirm Confirms the resources to the selected plan.

    The selected resource plan moves to the Confirmed state. Soft allocations are created when the resource plan moves to the Confirmed state.

    Confirm and Allocate Allocates the resources to the selected plan directly without first confirming them.

    The selected resource plan moves to the Allocated state. Hard allocations are created when the resource plan moves to the Allocated state.

    Reject Rejects the selected plan.
    Note: You can select more than one resource plan to Confirm, Confirm and Allocate, or Reject.
Feedback