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Create HI Request for UCF-CCH account integration information

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Create HI Request for UCF-CCH account integration information

After establishing your UCF-CCH account, use the ServiceNow® Portal to initiate the account integration process.

Before you begin

Sign up for an account and customize your Basic subscription to include API Access.
Note: The previous arrangement for free access to UCF content inclusive of your GRC license ended November 30, 2018. All customers need to purchase a subscription from UCF directly.
Role required: admin


  1. After activating the Compliance UCF plugin, sign in to the Hi Service Portal.
  2. Click Get Help.

    Get help icon shown

  3. Click Create an Incident.

    create an incident icon

  4. Select Issue Type Request.

    issue type selection shown

  5. Select Category Hi Administration.
  6. Describe the issue and provide the following information:
    • Enter "I have activated the new GRC: Compliance UCF (com.sn_comp_ucf) plugin. I have already subscribed to the CCH. I am requesting that you provide me with the necessary OAuth information to complete the integration."
    • Include your company name and company account number.
    • Include the requester’s name, business email address and phone number.
    Note: By providing your company and requester contact information, you authorize ServiceNow® customer service to contact and share that information with Network Frontiers, a third party, in order to complete your UCF CCH account enrollment.
  7. Attach screen shots, as necessary.
  8. Select affected instances. Enter your company's GRC instance.
  9. What is the business impact? Select your answer.
  10. How many users does this affect? Select your answer.
  11. When did you experience this issue? Select today's date.
  12. Click Report the issue.
    ServiceNow® HI customer support initiates the OAuth integration process and will contact the requester with the integration information.

What to do next

Configure the UCF integration