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Chat anonymously with an agent from the Consumer Service Portal

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Chat anonymously with an agent from the Consumer Service Portal

Users that are not logged in can chat anonymously with an agent from the Consumer Service Portal to resolve issues more quickly.

Before you begin

Role required: none

Procedure

  1. Click the chat icon ( Chat icon) in the Consumer Service Portal to start a conversation.
    A form opens that requests some basic user information.
  2. Fill in the information and click Submit.
    A virtual agent or a customer service agent responds.
  3. To talk to a person instead of a virtual agent, click Connect Support icon and then Contact Support.
  4. When you are finished with the chat, click End Conversation.
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