Vendor ticketing Vendor ticketing helps establish stronger relationships between vendors, incidents, and SLAs. Vendor ticketing helps establish stronger relationships between vendors, incidents, and SLAs by providing: An easy way to pause contract or service commitment SLAs and start vendor-oriented SLAs from the Incident form. A view of all incidents opened against a vendor's services or products on the vendor record. The ability to start vendor-oriented SLAs from different vendor events on the Incident form. Additionally, vendor ticketing adds the Vendor Credits module to the Vendor Performance application menu. This module enables vendor managers to track credits that a vendor owes due to breached service contracts, and to view any unused credits. Vendor ticketing rolesUsers with the following roles can use vendor ticketing features.Activate vendor ticketingAn administrator can activate the Vendor Ticketing plugin to access the functionality.Installed with Vendor TicketingWhat components are installed with Vendor Ticketing.Use vendor ticketingVendor ticketing enables vendor performance to integrate with contract and service offering SLAs by adding functionality to the Incident [incident] table that starts a service offering SLA from a specific incident state.Vendor creditVendor credit offers a method for manually tracking the credit that a vendor owes an organization because of a breached business service contract.