Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Send an SMS alert from a task

Log in to subscribe to topics and get notified when content changes.

Send an SMS alert from a task

You can use Notify to send SMS alerts from a task record.

Before you begin

Role required: itil

Notify must be set up before you can use Notify on task. Ensure there are Notify phone numbers (E.164 or short code) in number groups with SMS workflows. Also ensure the property glide.notify.task.phone_number is set to one of these Notify phone numbers.


  1. Navigate to any task record, such as an incident or change.
  2. Click the Send SMS related link.
  3. Select one or more Recipients to receive the SMS.
  4. Enter the Message to send.
    The task record number is added to the message automatically.
  5. Click Send.
    Any SMS records created from a task are associated with that task. You can view associated SMS messages from the task record in the SMS Messages related list. You may need to configure the form to add the related list.