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Using Notify with incident alert

Using Notify with incident alert

You can use Notify with Incident Alert to send SMS messages or start conference calls based on incident alerts.

Certain configuration steps are required to use Notify with Incident Alert.
  • Both Notify and Incident Alert must be active.
  • Notify must be configured and able to initiate and receive phone calls and SMS messages.
  • The property com.snc.iam.notify_number must be set to an active Notify number.
  • This Notify number must belong to a number group configured with inbound and outbound conference call workflows.
Note: The Conference Call Group number group is configured with conference call workflows by default.