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Using Notify with incident alert

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Using Notify with incident alert

You can use Notify with Incident Alert to send SMS messages or start conference calls based on incident alerts.

Certain configuration steps are required to use Notify with Incident Alert.

Both Notify and Incident Alert must be active.
Notify must be configured and able to initiate and receive phone calls and SMS messages.
The property com.snc.iam.notify_number must be set to an active Notify number.
This Notify number must belong to a number group configured with inbound and outbound conference call workflows.

Note: The Conference Call Group number group is configured with conference call workflows by default.

Numbers and number groups
Number groups allow you to group Notify phone numbers and share workflows across grouped numbers.
Launch a conference call from an incident alert
As part of processing an incident alert, a conference call can be created between involved users.
Send an SMS notification for an incident alert
Notify sends an SMS to the users defined as default contacts for the alert.

Related concepts

Numbers and number groups
Notify conference calls

Related topics

Incident Alert Management

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Using Notify with incident alert

Using Notify with incident alert

You can use Notify with Incident Alert to send SMS messages or start conference calls based on incident alerts.

Certain configuration steps are required to use Notify with Incident Alert.

Both Notify and Incident Alert must be active.
Notify must be configured and able to initiate and receive phone calls and SMS messages.
The property com.snc.iam.notify_number must be set to an active Notify number.
This Notify number must belong to a number group configured with inbound and outbound conference call workflows.

Note: The Conference Call Group number group is configured with conference call workflows by default.

Numbers and number groups
Number groups allow you to group Notify phone numbers and share workflows across grouped numbers.
Launch a conference call from an incident alert
As part of processing an incident alert, a conference call can be created between involved users.
Send an SMS notification for an incident alert
Notify sends an SMS to the users defined as default contacts for the alert.

Related concepts

Numbers and number groups
Notify conference calls

Related topics

Incident Alert Management

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