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Notify conference calls

Notify conference calls

Notify allows you to connect multiple callers to a single conference call.

Conference call records are stored on the Notify Conference Calls [notify_conference_call] table. Conference call participant records are stored on the Notify Conference Call Participants [notify_participant] table.

Conference call and participant records are created automatically when starting and connecting to a conference call. Most fields, such as the Duration of a call are set automatically using business rules.
Note: If a participant attempts to join a conference call using an invalid phone number, the caller is added to the participant list and the phone number is marked with a status of Invalid.

Notify administrators can manage conference call participants, such as by muting or kicking them.

Several conference call workflows are available by default. These workflows can be used for incoming and outgoing calls and incoming SMS messages. Conference call workflows are:
  • Notify: (Re)join Conference Call
  • Notify: Join Conference Call Via SMS

The number groups Conference Call Group and Notify On Task Group use these conference call workflows by default.