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Use MID Server guided setup

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Use MID Server guided setup

MID Server guided setup provides a sequence of tasks that help you install a MID Server with the proper user account, select SNMP credentials for that MID Server, and assign IP addresses automatically.

Before you begin

Role required: admin

About this task

You are guided through configuration activities that create, download, and validate a MID Server. A progress indicator on each screen allows you to monitor your progress for each task.
Each configuration activity provides the following resources to help you:
  • Contextual embedded help.
  • Links to comprehensive documentation on the ServiceNow product documentation site.
Important: You must complete MID Server configuration before you can launch any other IT Operations Management guided setup.


  1. Navigate to Guided Setup > ITOM Guided Setup.
    The IT Operations Management Guided Setup welcome screen appears.
    ITOM guided setup welcome screen
  2. Click Get Started.
    The IT Operations Management Guided Setup category screen appears, with controls for starting the MID Server tasks.
  3. In the MID Server pane, click Get Started.
    The MID Server task list appears with a description of each task.
  4. Click Configure to create the MID Server user and follow the instructions in the help pane that appears on the right edge of the screen.
  5. When you have provided the requested information for the MID Server user, click Submit, and then click Mark as Complete at the bottom of the help pane.
    The view returns to the task list. Notice that the circular progress indicator for the category shows 20% of the MID Server configuration complete. The progress indicator on the left edge of the screen shows the completion percentage for all the IT Operations Management tasks. In the case of the MID Server, the completed task represents 3% of the MID Server setup's contribution to the whole.
    Beginning the download task
  6. Click Configure for the next task, Download & Install MID, and continue with the MID Server setup.
  7. After you create and validate your MID Servers, configure any SNMP credentials you need and select the MID Servers to use for IP range auto-assignment.
    When all the required MID Server tasks are completed, you can begin the guided setup tasks for the applications that require a MID Server.