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Define a knowledge article category

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Define a knowledge article category

Each knowledge base has a hierarchy of categories that organizes the articles.

About this task

You must have CanContribute access to the knowledge base or have a knowledge_admin or admin role.

You can define a hierarchy for categories by creating parent-child relationships. The category hierarchy is saved in the Full category field in the Knowledge Category (kb_category) table.

You can create and edit categories separately for each knowledge base.


  1. Navigate to Knowledge > Knowledge Bases.
  2. Select a knowledge base you manage.
  3. Choose an option.
    Create a top-level category. Navigate to the Knowledge Categories related list and click New.
    Create a child category. Expand an existing category and click New within the expanded section.
    Figure 1. Knowledge categories
  4. Enter a Label for the category. The label appears as the name of the category.
  5. (Optional) Enter a Value you can use when referencing the category in scripts.
  6. Click Submit.

What to do next

In addition to using categories defined by a knowledge manager, knowledge contributors can add and edit categories when editing an article.