Activate the External Content Integration plugin The External Content Integration feature is activated with the Knowledge Management - External Content Integration plugin (com.snc.knowledge.external_integration). Before you beginRole required: adminThe Knowledge Management - External Content Integration plugin is not active by default. The following plugins are automatically activated when the Knowledge Management - External Content Integration plugin is activated: Centralized Connection and Credentials plugin (com.snc.core.automation.connection_credential) Knowledge Management V3 plugin (com.snc.knowledge3) Knowledge Management Advanced Installer plugin (com.snc.knowledge_advanced.installer) The Knowledge > Administration module displays the External Knowledge Sources and External Knowledge Jobs sub-modules when the Knowledge Management - External Content Integration plugin is activated. Procedure Navigate to System Definition > Plugins. Find and click the plugin name. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link. If the plugin depends on other plugins, these plugins are listed along with their activation status. If the plugin has optional features that depend on other plugins, those plugins are listed under Some files will not be loaded because these plugins are inactive. The optional features are not installed until the listed plugins are installed (before or after the installation of the current plugin). (Optional) If available, select the Load demo data check box. Some plugins include demo data—Sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good practice when you first activate the plugin on a development or test instance. You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form. Click Activate.