This site is scheduled for a small content update on Thursday, March 28th, between the hours of 8:00am and 12:00pm (noon) Pacific Time (Mar 28 15:00 – Feb 22 19:00 UTC). Access to this site may be slightly delayed during that time.

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After migration to Knowledge v3

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After migration to Knowledge v3

These items are relevant to getting the full range of new functionality after you migrate.

  • You must configure knowledge access controls based on user criteria to ensure that users can access existing knowledge content. Since access control in knowledge v3 is intended to be based on user criteria alone, users may be unable to access v2 or v3 knowledge articles, or have restricted access, with preexisting ACLs.
  • If the home page was customized in knowledge v2, custom layout and links are not saved in knowledge v3.
  • Images added using the Image field in a knowledge article form do not display in the Knowledge v3 or Knowledge Service Portal pages. The article search results page displays the knowledge base icon next to all articles from the knowledge base.