Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

CMDB Health dashboards

CMDB Health dashboards

CMDB dashboards display CMDB health reports and let you configure the CMDB health KPIs and metrics that CIs are evaluated for.

Dashboard Use
CMDB Dashboard

Configuration > CMDB Dashboard > CMDB View

Main CMDB health dashboard:
  • Overall CMDB and class level aggregated CI health. Aggregation is displayed from the metric level up to the overall CMDB level.
  • Aggregated health for CI relationships, and its metrics.
  • Displays the tasks that were generated for CIs that failed a health test.
  • Drill down for each KPI to a detailed report of associated metrics, broken by class.
  • Manage the CMDB Health Dashboard jobs.
CI Dashboard

<CI form> > Dashboard

Health reports at the CI level:
  • Pass/fail results for each metric, per CI.
  • Displays incidents, changes, and other tasks affecting the CI, and business services affected by the CI.
CI Class Manager

Configuration > CI Class Manager

Central location to manage CI classes and to configure CMDB health settings:
  • Configure scorecard thresholds of all KPIs and associated metrics.
  • Configure weight of KPIs and associated metrics in health aggregation.
  • Manage rules and definitions that are used for health tests, such as orphan rules, audit certificates, and recommended fields rule.
  • Explore the class hierarchy.
  • Update and extend a CI class.
  • Delete all records for a class.
CMDB Health Preferences

Configuration > Health Preferences

Central location for configuring CMDB Health settings:
  • Configure CMDB Health preferences.
  • Manage the CMDB Health Dashboard jobs.
  • Activate and configure weighted averages for KPIs and metrics.
  • Set the maximum failure threshold for the KPIs.
  • Configure creation of tasks for failed CIs.
CMDB Service Dashboard

Configuration > CMDB Dashboard > Service View

Main CMDB service health dashboard:
  • Overall service aggregated health and detailed health for CIs per service. Aggregation is displayed from the metric level up to the overall services level.
  • Displays the tasks that were generated for CIs in a service that failed a health test.
  • Drill down for each KPI to a detailed report of associated metrics, broken by class.
  • Manage the CMDB Health Dashboard jobs.
CMDB Group View Dashboard

Configuration > CMDB Dashboard > Group View

Main CMDB groups (whose type is Health) dashboard:
  • Overall CMDB health groups aggregated health and detailed health for CIs in the group. Aggregation is displayed from the CI level up to the overall group level.
  • Drill down for each KPI to a detailed report of associated metrics, broken by class.
  • Manage the CMDB Health Dashboard jobs.