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Enable e-signature for Service Portal

Enable e-signature for Service Portal

You can configure e-signature in Service Portal to require re-authentication from approving users.

Before you begin

Role required: admin

Procedure

  1. Activate the Approvals with e-Signature [com.glide.e_signature_approvals] plugin.
  2. Navigate to System Definition > e-Signature Registry.
  3. Add any tables you want to require an e-signature for to the list.

Result

With e-signature enabled, approvers are required to provide a password to approve or reject any requests. Authentication with touch ID works in the mobile app. On the mobile web, approvers are still required to enter a password. For more information on configuring e-signature, see Approval with e-signature.