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Use the Workflow Operations Dashboard

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Use the Workflow Operations Dashboard

On the Workflow Operations Dashboard, view and add widgets to help you monitor workflows. Review the performance of workflows and determine which workflows must be improved.

Before you begin

Role required: workflow_admin
The different levels of access are:
  • View: View the dashboard and refresh report widgets.
  • Customize: Refresh, add, delete, and rearrange widgets.

About this task

On the Workflow Operations Dashboard, you can click widget elements to view the records they represent. You can also add new report widgets that are not displayed by default.


  1. To view the Workflow Operations Dashboard, navigate to Workflow > Operations > Workflow Operations Dashboard.
    The default reports on the dashboard include:
    • Workflow contexts providing run time metrics
    • Active workflows started during a specified time period
    • Workflows run between yesterday and today
    • Workflows by state for the current month
    • Aged workflow contexts for the past month
  2. To find and add more widgets, click the Add Content icon (Add Content icon) in the upper left corner of the dashboard.

What to do next

If a workflow consistently appears as an outlier and there is no error causing the run time values, you can use its historical run time values to calculate a new estimated run time value. Then update the estimated run time in the workflow properties.

Workflow gauges

Multiple gauges are available to help you review the performance of workflows. You can add these gauges to the Workflow Operations Dashboard or custom homepages.

Table 1. Workflow gauges
Content Description
ERT Dashboard Controls >
Outlier Finished Workflows for ERT (Percentage Outlier) Identifies workflows that finished, but did not finish within estimated runtime (ERT) values. Enter an outlier percentage to see workflows that ran outside the specified runtime range.
Outlier Long Running Workflows for ERT (Percentage Outlier) Displays workflows running longer than the configured runtime threshold.
Workflow Dashboard >
Workflows Without Current Record Displays workflow contexts that do not have an associated current record.
Gauges > Workflow Context
Number of Active Workflows Started Hourly Over Time (Yesterday) Displays the total number of running workflows per hour over a given time period. By default, it displays the number of workflows that ran per hour over the previous day (yesterday).
Outlier Finished Workflows Not Cumulated to ERT Displays workflow contexts that are finished outside the estimated runtime outlier value and not cumulated to estimated run time value.
Running Workflow Contexts Displays the total number of running workflows.
Successfully Finished Workflows Cumulated to ERT Displays the total number of successfully completed workflows whose running duration is cumulated to the estimated run time value.
Workflows by State (This Month) Displays the total number of workflows run in a month grouped by the current state.
Aged Workflow Contexts (Running Since Last Month) Displays the total number of workflow contexts running for a given period of time by workflow name. By default, it displays the total number of workflow contexts running over the last month.
Workflows Run Between Yesterday and Today (by Table) Displays workflows that have run in the last day grouped by table name.