View Subscription Management history reports

History reports give the usage_admin at-a-glance status and trends on subscription activity for an organization.

Before you begin

Role required: usage_admin or admin

Procedure

  1. Follow the How to instructions in the table.
    Table 1. History reports
    Report Description How to
    Subscription histories Concise data on subscription downloads and updates for your organization.
    1. Navigate to Subscription Management > Subscriptions and then click a subscription Name.
    2. On the Subscription form, click the View Subscription History related link.
    3. The Subscription History pop-up lists the operations on subscriptions for this ServiceNow instance. Click an Operation to view details.
    Histories of subscription users For each Per-User subscription,concise historical data on changes in subscription state for users: when users were subscribed and when they were unsubscribed, excluded, or unexcluded.
    1. Navigate to Subscription Management > Subscriptions and then click the Name of a Per-User subscription.
    2. On the Subscription form, click the View User Subscription History related link.
    3. The User Subscription History pop-up lists the operations on user subscription state for the specified subscription. Click a User State to view details of a change in subscription state for a user.
    • User State: Lists the change in the user state: subscribed/unsubscribed and excluded/unexcluded.
    • Allocation Source: Lists the name of the user set that acted as the source of the user.
    • Allocation Type: Lists the method for allocating the user to the subscription: user set or individual.
    • Operation time and Created by: Lists the timestamp of change and the admin who made the change.
    Histories of subscription user sets Data on when subscription user sets were created, updated, or deleted.
    1. Navigate to Subscription Management > Subscription User Sets and then click the Name of a user set.
    2. On the Subscription User Set page, click the View User Set History related link.
    3. The User Set History pop-up lists the operations on user sets for the specified subscription. Click an Operation to view details.