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Make a notification mandatory

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Make a notification mandatory

To prevent users from turning off or deleting a subscription to a notification, make the notification mandatory.

Before you begin

Role required: admin


  1. Navigate to System Notification > Email > Notifications.
  2. Open the appropriate notification.
  3. Configure the form and add the Mandatory field. This field does not display by default.
    1. Click the context menu icon (Context menu icon) and select Configure > Form Layout.
    2. Using the slushbucket, select the Mandatory field and the order in which you want the field to appear.
    3. Click Save.
  4. Select the Mandatory check box.

    That notification is locked in user notification preferences, preventing the user from removing or unsubscribing to the notification, filtering it, or changing the schedule. In the user's notification preferences, the control button for the mandatory notification is on and is read only.

    Users receive mandatory notifications even if they disable notifications.

    A locked notification that cannot be turned off or deleted