Request the MetricBase product The MetricBase product requires a separate subscription and must be activated by ServiceNow personnel. A demonstration plugin with sample tables, metrics, triggers, and data is available. Be sure to request the MetricBase Demo plugin with the MetricBase product. Before you beginRole required: none About this task To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and sub-production instances, generally within a few days.