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Configure Google reCAPTCHA for the password reset process

Configure Google reCAPTCHA for the password reset process

To use the Google reCAPTCHA service, instances that are running on a domain other than service-now.com require an API key pair from Google.

Before you begin

Role required: admin

About this task

  • The procedure described in this topic is optional for instances that are running on the service-now.com domain.
  • Because on-premises instances do not have access to the Internet, they cannot use the Google reCAPTCHA service. Do not follow the procedure described in this topic. Instead, set the password_reset.captcha.google.enabled system property to false. This setting enables the CAPTCHA service that is provided with the base system.
  • The Password Reset Windows Application uses the base-system CAPTCHA service even if the Password Reset application is configured to use Google reCAPTCHA.

Procedure

  1. Request an API key pair (a site key and a secret) from Google at https://www.google.com/recaptcha.
  2. Set the following system properties:
    Property Value
    password_reset.captcha.google.enabled Set to true.

    Type: string

    Default: true

    google.captcha.site_key Set to the site key that Google provided.

    Type: string

    Default: A site key that Google provided to ServiceNow

    google.captcha.secret Set to the secret that Google provided.

    Type: password2

    Default: An encrypted secret that Google provided to ServiceNow