Reset a password or unlock a user account with service desk assistance
-
- UpdatedJan 30, 2025
- 2 minutes to read
- Yokohama
- Password Reset Application
Reset a password or unlock a user account by requesting the assistance of a service desk agent.
Before you begin
Watch this video example of service desk agents resetting passwords: Resetting User Passwords (Video).
Note:
- You must clear the Public access property to enable the service desk-assisted process. See Configure your Password Reset process.
- You can perform this activity on a mobile device.
- You can change the theme of the service desk page to the dark theme. For more information about the dark theme, see Exploring themes in Next Experience.
Role required: password_reset_admin or password_reset_service_desk
About this task
In a service desk-assisted Password Reset process, only the service desk agents with the password_reset_service_desk role can reset user passwords. Users can’t reset passwords.
Procedure