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Password Reset Windows Application

Password Reset Windows Application

The Password Reset Windows Application enables a user who forgets the password or is locked out of a Windows computer to reset the password directly from the Windows login screen.

Installer and documentation

Download the installer and installation instructions from KB0542328 in the ServiceNow Knowledge Base. The installer uninstalls any earlier version of the Password Reset Windows Application.

How the Password Reset Windows Application works

Administrators download and run an EXE or MSI file to install or distribute the application to user computers. The application installs a link on the Windows login screen. The user clicks the link (Forgot Password? in the examples on various Windows versions) and is then guided through the process of resetting the password.
Windows login screen
Windows login screen
Windows login screen

By default, when a user requests a reset, the instance sends the user a URL with a user-specific token. After the user opens the URL, the instance prompts the user to enter and confirm the new password. The instance does not send a temporary password.

Restrictions on the Password Reset Windows Application

  • The Password Reset Windows Application does not support custom verifications.
  • The Password Reset Windows Application uses the base-system CAPTCHA service even if the Password Reset application is configured to use Google reCAPTCHA with the web interface. See the section titled "Settings on the Details tab" in Configure your Password Reset process.
  • The Password strength indicator is not supported. See Configure and test the Password Reset connection to a credential store.
  • For some verification types, you can use only one verification. Custom verifications are not supported. See Password Reset verifications for details.
  • Custom UI macros configured on the Process > Advanced page are not supported (for example, entry, success, or failure macros). The system displays only the default success and failure messages.
  • The Password Reset Windows Application supports newline characters in the Password rule hint text. Other formatting is not supported (bold, underline, hyperlink, and so on). See Configure and test the Password Reset connection to a credential store.

Password Reset Windows Application installation requirements

You must activate the Password Reset Orchestration Add-on plugin to use the Password Reset Windows Application.

Requirement Description
Required ServiceNow release
  • Password Reset Windows Application version 2.X is supported on Helsinki and newer releases.
  • Password Reset Windows Application version 3.X is supported on Kingston and newer releases.
Required hardware
  • 1 GHz or faster processor
  • 512 MB of RAM
  • 10 MB of available hard disk space (x86)
  • 10 MB of available hard disk space (x64)
Required software
Version of Password Reset Windows Application Microsoft .NET Framework Microsoft Visual C++ Redistributable Package
2.9, 3.2 and earlier 4.5.2 and newer 2013
2.10, 3.3 4.7.1 and newer 2013
Supported operating systems
  • Windows 7
  • Windows 8.1
  • Windows 10 Enterprise
  • Windows 10 Pro
Supported processor architecture
  • X86
  • X64
Supported network architecture
  • Password Reset Windows Application clients must have direct access to both the Internet and the ServiceNow instance where the Password Reset Windows Application is configured
  • To reset an AD password, the client must be on the corporate network.