ITSM spoke

Provides flow and actions associated with ITSM. Requires the ITSM application suite.

Action Description
Add Comment Adds a comment to a task record.
Add Worknote Adds a work note to a task record.
Assign Incident to CI Support Group Updates an incident record to assign it to the CI Support Group.
Create Catalog Task on Request Creates a Catalog Task record from a Request record.
Create Catalog Task on Request Item Creates a Catalog Task record from a Request Item record.
Create Change Task on Change Request Creates a Change Task record from a Change Request record.
Create Emergency Change Request Creates a Change Request record of type Emergency.
Create Emergency Request from Incident Creates a Change Request record of type Emergency from an Incident record.
Create Incident Creates an Incident record.
Create Incident Task on Incident Creates an Incident Task record from an Incident record.
Create Normal Change Request from Incident Creates a Change Request record of type Normal from an Incident record.
Create Problem from Incident Creates a Problem record from an Incident record.
Create Request Creates a Request record.
Create Standard Change Request Creates a Change Request record of type Standard.

Create Task

[Core Action]

Creates a child task record for a Task table record. For example, creates an Incident Task record for an Incident record.
Create Standard Change Request from Incident Creates a Change Request record of type Standard from an Incident record.
Update Assignee Updates the Assigned to field of a Task table record.
Update Assignment Group Updates the Assignment Group field of a Task table record.