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Review solution coverage, distribution, and precision statistics

Review solution coverage, distribution, and precision statistics

Use the Solution Statistics dashboard to determine if a solution has sufficient precision and coverage for each class. Identify classes that require configuration or retraining with a new solution definition filter.

Before you begin

  • Role required: admin, ml_admin, or ml_report_user.
  • To ensure optimal dashboard display, enable responsive dashboards or change the default dashboard layout.

About this task

The Solution Statistics dashboard lists the precision, coverage, and distribution for each class of active solutions. The maximum number of classes you can predict is 25. The system uses the top 25 classes with the highest number of records when it builds a solution. Note that the number of classes predicted may be less than 25, and can skip a class if there is not enough historical data to build a solution that can predict the class confidently.

Procedure

  1. Navigate to Agent Intelligence > Reports > Solution Statistics.
    The system displays the Solution Statistics dashboard.
  2. From Filter by solution, select the solution whose statistics you want to review.
  3. From Filter by version, select the solution version whose statistics you want to review.
  4. Click Apply.
    The system updates the dashboard based on the filters selected.
    Bar graph of solution statistics for the default incident categories
  5. Identify classes with unwanted combinations of precision, coverage, and distribution values.
    For example, identify classes that have low precision or coverage but a high distribution.
  6. Identify any missing classes you want the model to include.
    For example, identify any missing incident categories from the Incident classification solution.

What to do next

If you are satisfied with the solution you have reviewed, it will already be active and ready to use if it is the latest version. If you are not satisfied, you can choose a different version of the solution and make it active. You could also tune the solution by configuring the class precision and coverage to use acceptable values.

This site is scheduled for a small content update on Monday, November 12th, between the hours of 4:00pm and 9:00pm Pacific Time (Nov 13 00:00 – 05:00 UTC). Acces to this site may be delayed during that time.