Activate Structured Problem Analysis The Structured Problem Analysis plugin is available by request. Kepner-Tregoe training verification must be provided before the plugin is activated. Before you beginRole required: none About this task Request the plugin through the HI Service Portal. Procedure In the HI Service Portal, click Service Requests > Activate Plugin. Fill out the form. Target Instance Instance on which to activate the plugin. Plugin Name Name of the plugin to activate. Specify the date and time you would like this plugin to be enabled Date and time must be at least 2 business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific timezone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments. Reason/Comments Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need the plugin activated at a specific time instead of during one of the default activation windows. Click Submit. Installed with Structured Problem AnalysisActivating the Kepner Tregoe - Structured Problem Analysis plugin adds or modifies tables, user roles, script includes, and other components.