Create a Security Incident Response SLA You can define a Service Level Agreement (SLA) for Security Incident Response. Before you begin Role required: sn_si.admin Procedure Navigate to Security Incident > Setup > SLAs. Click New. For field descriptions and detailed instructions, see Create an SLA definition. Repair security incident SLAs You can repair SLA records to ensure that SLA timing and duration information is accurate. Before you beginRole required: sn_si.basic Procedure If it is not already open, open the security incident you want to repair SLAs for. Click the form header context menu and select Repair SLAs: Click OK in the Warning confirmation box. For more information, see.Repair SLAs.