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All other Kingston fixes

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All other Kingston fixes

The Kingston release contains fixes to these problems.

Kingston was released on November 16, 2017.
Build date: 11-11-2017_1422
Build tag: glide-kingston-10-17-2017__patch0-11-06-2017
Important: For more information about how to upgrade an instance, see Upgrade to Kingston.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Kingston fixed problems, see KB0623762.

Note: This version is approved for FedRAMP.

All other Kingston fixes

Problem category

Number

Short description

Activity Stream

PRB1076360

On UI16 activity streams, when filtering journal fields from activity streams, the input is rendered as legacy form input as well

Agile Development

PRB755928

Dutch translated choices for rm_story do not work in task progress boards in the agile development module

Agile Development

PRB957507

A number of stories appear to link to non-existent sprints

Application Navigator

PRB952329

(Accessibility) Inaccessible custom buttons in the application navigator

Application Portfolio Management

(APM)

PRB1116574

Activating the Application Portfolio Management plugin when the Project Portfolio Suite Portal plugin is also active throws an error: java.sql.BatchUpdateException: Duplicate entry 'heisenberg' for key 'name'

Approvals

PRB1069531

Workflow approval activity does not get approval members when they are in a different domain

Archiving

PRB868529

Archive rule on a table hierarchy does not archive the related records of children in the hierarchy

Archiving

PRB946971

Archiving Destruction rules blocked by ArchiveAccessHandler due to the session disconnection

Assessments

PRB1030756

Customized scheduled job: Cancel Expired Assessments is overwritten on an upgrade

Assessments

PRB1039071

Quiz > Image scale question > Multiple answers are not showing correctly while opening quiz over quiz designer

Assessments

PRB1072602

Survey and Assessment > The 'Assessment Metric Definitions' table asmt_metric_definition is not extending the sys_metadata table

Assessments

PRB1109432

Label column has multiple spellings for single state - Cancelled vs Canceled

Assessments

PRB1183807

The user with the assessment_admin role is not able to see 'Scheduled Job' field when 'Schedule Type' as 'scheduled' is selected

Asset Management

PRB1034016

Enforce CI verification does not set unverified flag on CI to true when CI's model_id does not exist before discovery

Asset Management

PRB1058467

When Discovery and SCCM are operating together, the SCCM import creates duplicate Discovery model records

Asset Management

PRB1065644

Retired/Decommissioned computers still show 'Assigned to' values

Asset Management

PRB657138

Creating assets and CIs from a CMDB model form generates incomplete records

Asset Management

PRB678850

Creating a CI with empty model results in creating an asset when asset tracking strategy parameter is set to 'don't create asset'

Asset Management

PRB754833

Users get invalid entries in the 'Software Counter Details' related list

Asynchronous Message Bus

PRB1078769

The Java AMB client does not parse cookie response headers correctly

Asynchronous Message Bus

PRB1197193

Leaking listeners causes the number of listeners to grow which impacts the instance performance over time

Audit Management

PRB1109637

In the Audit Management application, the Generate Control Tests button does not work in Istanbul and Jakarta but works in Helsinki

Authentication

PRB1076788

Users are generating 'login.failed' events with invalid credentials

Authentication

PRB1088436

With the Approval with E-Signature plugin activated, two users can both reject and approve a change request at the same time

Authentication

PRB1107249

Issue with the SSO authentication when IdPs embed issuer element in assertion and not in response

Authentication

PRB1153954

SAML2 SSO fails for usernames starting with 'http'

Authentication

PRB1155289

'SNC User Lockout Check with Auto Unlock' only works when the account is unlocked by the system

Authentication

PRB1160200

URL generated by ServiceNow to get OAuth token has bad syntax (?&) when OAuth Scope is defined as the string instead of URL

Authentication

PRB675320

SAML / MultiSSO - Single logout does not support SHA-256

Authentication

PRB719521

OAuth grant_type of refresh_token returns access denied

Authentication

PRB788164

Fail to use the preProcessToken interceptor method to add custom name/value pairs through the OAuthUtil script

Authentication

PRB1191689

Cannot login via SSO while an upgrade is in progress

Authentication - Local DB Login

PRB757223

The user is redirected to the list without a filter when logging in again

Automated Test Framework

PRB1149655

atf_input_variable forms and sections appear broken - the form layout has sections, but the form does not render them

Change Management

PRB1058915

When maintenance schedules is defined for the scoped (change) application, no tables shows in the 'applies to' field

Change Management

PRB1065763

Maintenance Windows and Changes schedule can be very slow on systems with many change_request tasks

Change Management

PRB1068296

If a user adds a catalogue item to their shopping cart and does not check out, when they navigate to Change > Create New > Standard Change to create a standard change template, they see the catalogue item on the same page

Change Management

PRB1107513

CAB Workbench: The counter showing how many are in attendance at a meeting is not being updated

Change Management

PRB1119110

Mandatory closure information not enforced on the change task form under certain conditions

Change Management

PRB1157199

Maintenance Windows and Changes schedule can be very slow on systems with a large number of change_request tasks

Change Management

PRB759291

The 'Proposed Change Verification Log' related link on Change Request forms does not work for non-admin users

Change Management

PRB924613

'show_ci_health' UI macro does not work correctly for the 'Affected CI' field on new change request records if there is a UI policy on the field

Change Management

PRB953719

CAB Manager is not getting agenda notify events

Change Management Conflict Detector

PRB1015102

The value for the conflict_Status field is already set, rather than None

Change Management Conflict Detector

PRB1103073

If an affected CI is a child with many parents, conflict detection can lead to high memory usage when checking for conflict detection

Chat

PRB1007592

Local images cannot be pasted into Connect

Clone Issues

PRB934334

Okta properties need to be preserved

Cloud Management Application

PRB1030811

Data from Azure billing discovery sometimes ignores smaller downloads (less than 3 MB)

Cloud Management Application

PRB1057102

Orchestration - VMware Support plugin overwrites changes made to the packaged virtualization_provider record

Cloud Management Application

PRB1076722

Blueprint functionality does not work when the resource blocks inside the blueprint contain special characters

Cloud Management Application

PRB1108670

An error occurs when the data type is set to None for catalog properties and users try to publish a Catalog item

Cloud Management Application

PRB1110596

Azure discovery fails with "Missing service principal field: ClientId" when both v1 and v2 are installed

Cloud Management Application

PRB1151479

Custom approval policy fails

Cloud Management Application

PRB1153803

Order fails with an Java error

Cloud Management Application

PRB1153817

Unable to dynamically inject variables into pools

Cloud Management Application

PRB1153830

Payload size error during the Azure discovery

Cloud Management Application

PRB1155751

Blueprint: Need to fix around the blueprint import/export along with CSD work

Cloud Management Application

PRB1158173

AWS config creates EC2 instances with the state of "error" due to v1 workflows triggered accidentally after an upgrade

Cloud Management Application

PRB1160539

While using custom CFT template lines of codes, Blueprint is not able to populate the variables

Cloud Management Application

PRB1182010

Certain resource script goes missing on in-family Jakarta upgrades which causes discovery to fail

Cloud Management Application

PRB1186655

AWS Cloudformation stack discovery has paging error when there are many results (v1)

Cloud Management Application

PRB1203162

VMware VMWareConfigureWindowsProbe: Time zone getting parsed incorrectly when prefixed with zero

Cloud Management Application

PRB1203198

Node credential creation fails to pick up image credentials

Condition Builder

PRB1162225

[More than] [Less than] filter does not work with date comparisons in Jakarta

Configuration Management Database

(CMDB)

PRB1020654

Checkpoint reaper encounters an error when trying to set the previous checkpoint reference to a non-existent system ID

Configuration Management Database

(CMDB)

PRB1036958

Incorrect overall value on the CMDB Dashboard metrics

Configuration Management Database

(CMDB)

PRB1073483

The CMDB scheduled changes formatter shows proposed change requests that are not active, or are in Closed/Cancelled states

Configuration Management Database

(CMDB)

PRB1074354

The edit_ci_relations ACL is not being invoked for the new "CI Relations" formatter

Configuration Management Database

(CMDB)

PRB1114116

CMDB query builder does not return correct results

Configuration Management Database

(CMDB)

PRB1118063

Duplicate records in the exported CSV file

Configuration Management Database

(CMDB)

PRB1152092

[Service Model]: Custom CI types or fields that were later deleted by users should be handled gracefully once fetching from svc_model_obj_element

Configuration Management Database

(CMDB)

PRB1152725

Desired state audit fails

Configuration Management Database

(CMDB)

PRB1167873

Customer-updated records in the cmdb_health_scorecard_threshold table are overwritten in upgrades

Configuration Management Database

(CMDB)

PRB1167901

CMDB dashboard relationship widgets do not calculate properly

Configuration Management Database

(CMDB)

PRB1170710

Date picker with an unusual date selection pane in the CMDB Relationship Editor (Chrome)

Configuration Management Database

(CMDB)

PRB1202122

The relationships do not show after CIs are added using the new formatter

Configuration Management Database

(CMDB)

PRB858779

Unable to update any values to null using the id/recon API SNC.IdentificationEngineScriptableApi.createOrUpdateCI

Configuration Management Database

(CMDB)

PRB900041

Label of one element 'busines_criticality' reverts back to OOTB after the instance upgrade or plugin activation

Configuration Management Database

(CMDB)

PRB934902

Slow query is triggered by scheduled job 'CMDB Query Builder suggested relationships cache refresh'

Configuration Management Database

(CMDB)

PRB947592

The CI Relations formatter on CMDB CI forms ignores the dictionary Display field and instead always displays CI 'name' values

Configuration Management Database

(CMDB)

PRB959257

CMDB Dashboard metric hangs in 'in progress' state in the cmdb_health_metric_status table, causing the job to not run according to its schedule

Configuration Management Database

(CMDB)

PRB964340

CMDB health dashboard: Metric 'Name' is not translated (Completeness, Compliance, Correctness)

Contextual Search

PRB1038423

Previewing an article from related search results is showing an empty overlay

Contextual Search

PRB1104823

Large input in the comments catalog variable can cause stack trace in the contextual search

Contextual Search

PRB1106915

Contextual search 'Preview' fails in Connect Support

Contextual Search

PRB1156748

Preview in the contextual search displays blank for knowledge articles with the attachment type as PDF

Contextual Search

PRB953812

Loading the knowledge article from preview takes more time than loading it from kb_knowledge

Contract Management

PRB624602

The m2m table clm_m2m_contract_asset is treated as a one to many tables

Contract Management

PRB679898

The Contract model is not visible to contract manager

Contract Management

PRB713875

When the system date format is not the system default, the contract state is set to 'Expired'

Contract Management

PRB933867

Renewal end date shows exactly the same date instead of 1 day less for the renewal end date in the contract management

Core Platform

PRB1039961

Inconsistent behavior when saving form after editing value on the related list

Core Platform

PRB1041345

Business rules with queries in condition alter sys_action

Core Platform

PRB1069133

In the application scope, array "forEach" does not work correctly when used with a callback function

Core Platform

PRB1077509

Duplicate submits result in unique key violations and duplicate task numbers

Core Platform

PRB1078820

NullPointerException on Oracle using UI16 and Scoped Administration when there is an empty role

Core Platform

PRB1096460

Illegal access warnings similar to illegal access to method getURLString in class com.glide.sys.Transaction - post Jakarta upgrade

Core Platform

PRB1105762

Issue with translated HTML field in a template for non-English users

Core Platform

PRB1114040

When following a link in a ServiceNow generated email, users can navigate to an invalid record showing an SQL error

Core Platform

PRB1149592

Configure default "goto" search operator >= can be slow on large tables

Core Platform

PRB1167704

After installing a plugin, not all necessary script includes are loaded

Core Platform

PRB1170359

Related List query throws error: Syntax Error or Access Rule Violation detected by database (Not unique table/alias: 'cmdb0')

Core Platform

PRB1171210

The Table API seems to have an issue when 'dot walking'

Core Platform

PRB1179701

The 'active transactions (all nodes)' module requires records created for sys_execution_tracker

Core Platform

PRB713495

A report exported to PDF that includes the 'watch list contains' filter displays the sys_id of the watch list members instead of the user name

Core Platform

PRB749267

When grouping by state on the change_request table, the result often returns an integer instead of the state value

Core Platform

PRB865237

Attaching images with large dimensions will spike the node memory severely

Core Platform

PRB913389

List field and slushbucket do not retain language translations

Core Platform

PRB933987

Filter condition containing roles = role_name generates Stack Overflow error when the roles column uses the no_subquery attribute

Core Platform

PRB963801

glide_list fields made from choice entries instead of referenced records expose choice cache race condition

CSM Communities

PRB1209386

Communities form admins cannot see the Accept button in the answers section, and they cannot change Accept to true or false via kb_social_qa_answer_list

Currency

PRB1028628

ROI value does not change when using the pencil to update assessment data

Customer Service Management

PRB1021742

ACL added by Customer Service Management plugin restricts the read operation of (sys_user.sys_id) for users who do not have the "snc_external" role

Customer Service Management

PRB1026026

Duplicate index issue on account_code

Customer Service Management

PRB1035014

Unexpected behavior when the matching rule has multiple selection criteria

Customer Service Management

PRB1069149

Clicking the account on a few records from the list view of customer_contact.list gives the "Record not found" error

Customer Service Management

PRB1095711

Users cannot create an asset

Customer Service Management

PRB1099126

The users from the account selected are not available

Customer Service Management

PRB1100483

New UI action for sn_customerservice_case is not associating the case records to the related list

Customer Service Management

PRB1107640

Approval workflow is not working as expected when a plugin is active

Customer Service Management

PRB1110594

Users are redirected to platform login from the CSM portal - reproducible only with the "Customer Service" theme

Customer Service Management

PRB1152046

Option 'Ignore cache' for 'com.snc.cs_base.last.generated.code.tree.path' property should be set to true by default

Customer Service Management

PRB1168543

Error pops up on the case task form when trying to change assigned to

Customer Service Management

PRB1169107

isEmailValid function used by Create Contact cat item is not always defined

Customer Service Management

PRB1177727

In CSM, users are unable to get inbound emails to create cases when users type a variation of the Case Email Address property

Customer Service Management

PRB1185958

The OOTB email script "sn_customerservice_case_get_email_to" sometimes returns the user_name from the wrong email account

Customer Service Management

PRB925063

OpenFrame configuration: URL does not work with the query statement

Customer Service Management

PRB944837

Clicking 'Find Agent' and 'Save' on new sn_customerservice_case records throws an error message, and a new record with only assigned_to field populated is created

Customer Service Management

PRB967378

An upgrade to a newer version brings back demo data for the Customer Service Management Demo Data plugin

Database Indexes

PRB718539

sys_event table is missing the good index for update queries

Data Certification

PRB638284

Data certification shows duplicated check marks in the Certification Task Elements embedded list

Delegated Development

PRB946170

Unable to configure the activity formatter in the scoped application

Dependency Views

(BSM Map)

PRB1026150

BSM/Dependency View search does not work when search string contains a quote (')

Dependency Views

(BSM Map)

PRB1078460

After upgrade to Helsinki or Istanbul, users do not see cmdb_ci_spkg type CI in the search box of /$ngbsm.do page

Dependency Views

(BSM Map)

PRB1083937

When exporting the BSM Map (Dependency View) as an image, depending on the size of the map, the resolution is low and impossible to read properly

Dependency Views

(BSM Map)

PRB703507

Inactivating a field on the bsm_edge_color table deletes the users list view for the table

Discovery

PRB1032358

Windows 2008 Storage powershell script produces incomplete JSON output, causing the post-processing script to fail with JSON parse error

Discovery

PRB1034997

Single discovery sensor with a large number of sysblocks in output causes the high memory

Discovery

PRB1038015

Tab character in WMI query Win32_MappedLogicalDisk.DeviceID causes error in Windows 2008 storage discovery

Discovery

PRB1040363

Discovery sets the cmdb_ci field as "undefined" on the discovery_device_history table

Discovery

PRB1041043

SNMP discovered devices short_description is not updated

Discovery

PRB1042026

Discovery Dashboard: Upcoming Discovery Schedules widget broken due to looping through leftover 'Run after' schedule values

Discovery

PRB1042770

When discovering windows 2016 servers disk partitions are not populated for the host storage

Discovery

PRB1058833

In the Next-Gen BSM plugin, the file 'sys_properties.xml' exists causing some properties to be overridden during an upgrade

Discovery

PRB1066448

Plugin activation caused the deletion of customer data

Discovery

PRB1068112

Discovery fails to start

Discovery

PRB1069174

cim_object_path may not be set by "CIM - Identity - WBEM Service" probe

Discovery

PRB1073805

Slow Discovery and stuck Schedulers due to the software management sensors hitting the RecordEnsurer mutex contention

Discovery

PRB1073935

vCenter probe hangs when the target does not respond on port 443

Discovery

PRB1074370

Discovery WebSphere Server Classification script fails to parse the 'Parameters' of running process

Discovery

PRB1075293

MID Server only caches the first 250 scripts

Discovery

PRB1079052

SNMP data type Counter64 not handled properly

Discovery

PRB1082949

Removing the Ajax calls affected what CI indicator does to the task table

Discovery

PRB1087397

Discovery Configuration console not showing any Devices, and applications shown as ​{app.name}}

Discovery

PRB1089523

"Run/After Discovery" option for AZURE Discovery Schedules does not work

Discovery

PRB1090022

"WMB on Windows Pattern" failed in the "extract the install directory "

Discovery

PRB1091855

Unix uptime probe: cmdb_ci.Start_Date toggling between two values which are 2 minutes apart

Discovery

PRB1094565

Save option is not available on Catalog Items/Business Rules/UI Actions/Client Scripts

Discovery

PRB1097241

Allowing cluster nodes to be filtered out

Discovery

PRB1099033

'mid_server.cluster.down' is being thrown in the wrong place (and multiple times)

Discovery

PRB1102123

Storage discovery is modifying the same cmdb_ci_iscsi_export record multiple times by the same sensor, generating too many sys_audit records

Discovery

PRB1105942

Discovery needs to create membership relationships (cmdb_rel_ci) between cmdb_ci_win_cluster and cmdb_ci_win_cluster _node

Discovery

PRB1116898

If a pattern with '&' in its name is created, all the patterns on MID Server are deleted

Discovery

PRB1118184

PatternPrePostHook - JSON.stringify(result) throws error

Discovery

PRB1155398

cmdb_serial_number table not populated for ESX servers discovered

Discovery

PRB1159053

MID Server sets ECCQ output records from processing to ready when there is an SSL handshake exception even through MID Server is processing that record

Discovery

PRB1167118

Discovery Console device options not taken into account in discovering devices

Discovery

PRB1173972

DNS Domain field set only when a CI is created by Discovery

Discovery

PRB1179547

MID Server downgrading from Jakarta to any pre-Jakarta release fails

Discovery

PRB1180998

Linux host disk size total erroneously includes Thinly Provisioned Disks (which indirectly map to a portion of a physical storage device whose storage size contributes to the total Linux host disk size)

Discovery

PRB1195015

SNMP community strings in Shazzam input do not show

Discovery

PRB1204637

Large number of ECC queue records are created with Topic: SystemCommand, Source: FileChange, Name: ecc_agent_script_file

Discovery

PRB666397

Cannot insert records into web_service_launcher_lookup when the database is Oracle

Discovery

PRB667071

When Discovering IBM SAN Volume controllers, users need help getting FQDN instead of a short name

Discovery

PRB667528

Multiple Hyper-V server records are created during the initial discovery of Hyper-V

Discovery

PRB667940

Web application and web service records can be created with "sys_id=undefined" in Websphere sensors

Discovery

PRB671289

Discovery is not updating "prod_id" values on certain software installation records (cmdb_sam_sw_install) starting in Fuji

Discovery

PRB674112

Port number for dscy_switchport requires a forwarding entry with the same interface index

Discovery

PRB677504

Version missing from OS in the software table

Discovery

PRB684156

Discovery will continue and can classify/identify/explore on multiple ports after UNIX - Classify probe returns an unhandled error

Discovery

PRB690594

Running processes are created without populating the parent reference

Discovery

PRB691681

Discovering free storage space does not work on some versions of Solaris

Discovery

PRB702376

Duplicate Manufacturers are stored during Discovery - Make and Model issues

Discovery

PRB703039

Default Gateway is not populated for Solaris server CIs or their network adapters

Discovery

PRB704738

Duplicate "discovery.phase.complete" events are created for a canceled discovery, which can cause duplicate "Run after" Discovery Schedules to be triggered

Discovery

PRB716750

Incorrect warning message related to ZFS member storage whenever running discovery against a virtual solaris server running on an actual Solaris server

Discovery

PRB726659

Weblogic application names flip flop and some other issues

Discovery

PRB729869

Grep Command (on UNIX) may return outputs containing colors (i.e. text containing vt100 escape sequence)

Discovery

PRB733283

Sensor: Hyper-V - Virtual Machines cannot update serial number and memory for Hyper-V Virtual Machine Instance, Hyper-V is on Windows Server 2012

Discovery

PRB741638

"Windows - Cluster" sensor fails to create the cmdb_rel_ci record for hosted on::hosts

Discovery

PRB753735

On SCCM 2012 v2, Publisher field on the cmdb_sam_sw_install table is empty when the source contains (R),®,™,(TM),Incorporate, Inc. suffixes

Discovery

PRB760273

Serial_number is not populated in cmdb_ci_file_system for windows servers after Eureka

Discovery

PRB825178

CIM Fabric probe returns unacceptable large payloads

Discovery

PRB887860

CimProbe fails to use namespace other than value in the first position in 'mid.cim.interop.namespaces' property, and throws CIM_ERR_INVALID_NAMESPACE: interop

Discovery

PRB887870

Hardcoded defaultValue: 'interop' for 'interopNamespace' in "Discovery Port Probe wbem" ignores other namespaces and causes the failure of discovery for devices with namespace

Discovery

PRB907062

On discovery plugin activation, there is an error for "The table name must be non nil"

Discovery

PRB907490

must_sudo does not work when the SSH user is not using a supported shell

Discovery

PRB908813

firmware_version not populated on cmdb_ci_storage_server after discovery

Discovery

PRB923751

"Discovery Source" field is not being set on all Application CIs

Discovery

PRB932853

Error in Windows - Weblogic - Find config probe: "Unexpected token...in expression or statement"

Discovery

PRB932917

Discovery may populate process parameters incorrectly as Oracle Listener application names

Discovery

PRB935128

CISCO network switch CI is not getting 'Switch Partition' or 'Switch Ports' details linked during discovery as its corresponding 'can_switch' attribute is being set 'false'

Discovery

PRB942869

Discovery incorrectly classifies a Linux server if the release file has ID_LIKE set to another OS

Discovery

PRB945908

A discovery can be set to 'complete' before it is actually complete, due to counting duplicate ecc_queue inputs

Discovery

PRB948359

Error message from the 'Windows - Storage 2012' sensor after collecting storage information from node in the windows cluster

Discovery

PRB951373

Discovery cannot read network adapter MAC address in Linux Centos 7+ and RHEL 7+

Discovery

PRB956054

Shazzam credential affinities are only populated when 'range' parameter has 'include' elements

Discovery

PRB958439

When the payload is processing, the UCS-HD pattern throws an error

Discovery

PRB966620

System property set as 'f' is causing customer confusion

Discovery

PRB997171

SCCM Integration shortcuts the ability to use the ignore=true flag on an onBefore transform script to skip a row

Discovery

PRB997304

MID Server selection in quick discovery UI is not using complete reference, causing issues with preferences and selection

Domain Support

PRB1015425

After adding dot-walked Domain table columns in Task table, the domain.domain column values are duplicated from the value in the first row

Domain Support

PRB1059048

When users are assigned to 200 or more groups, the instance can become slow

Domain Support

PRB1068290

Domain Separation (com.glide.domain.msp_extensions) installs Project Management v3

Domain Support

PRB1086596

Erroneous domains are allowed to be set into GlideSession

Domain Support

PRB1150574

"Invalid update" error message when updating My Company information

Domain Support

PRB1171334

The domain plugin should not be activated as a dependency of any other plugin

Domain Support

PRB642570

Suggestion choices for domains do not appear for lower level domains

Domain Support

PRB649761

Using record domain does not work for choice lists in mobile

Domain Support

PRB897957

m2m list view shows up display names for referenced records even if the user and referenced records are on different domains

Domain Support

PRB932483

Domain picker automatically changes to global after updating a record that is followed by another user

Domain Support

PRB997761

Domain for user role record is not getting correctly set if the role is added to the user through a group

Edge Encryption

PRB1017299

Mass encryption of attachments will cause business rules to fail which will overwhelm the instance

Edge Encryption

PRB1041562

Updating to a report list view fails if the filter contains a '<' indication

Edge Encryption

PRB1083548

Exception occurred during the execution of function RestDeleteCondition in rules: null in proxy logs

Edge Encryption

PRB1091305

EOF messages in edge encryption log files

Edge Encryption

PRB1106450

When MID Server is connected through Edge Encryption proxy, MID Server no longer communicates with the instance when an Encryption pattern is active

Edge Encryption

PRB1109368

"Download All" button in Istanbul does not work with Edge Encryption on encrypted attachments

Edge Encryption

PRB1155624

Edge proxies fail to recover from network outages, exceeding the exchange queue size and never catching up to it once the network recovers

Edge Encryption

PRB1156385

The proxy fails to compile and stops working as expected

Edge Encryption

PRB1172763

Edge proxy upgrade downloads for auto-upgrades are not using the web proxy settings, making it fail in some of those configurations

Email

PRB1102170

Preview email HTML body is applying UI16 styles to the email

Email

PRB1157800

Email sent by non-global domain users via the email client is creating in the user domain instead of creating it in the incident domain

Email

PRB1162252

Missing sys_notification_category for column 'category' is referenced in this update when moving records using the update set from one upgraded instance to another upgraded instance

Email

PRB1164153

When using the ${description} variable in email client templates, all new line entries are removed from the description, resulting in a single line of text

Email

PRB1175572

SSL certificate exceptions in Helsinki and later

Email

PRB700232

ORGANIZER:MAILTO:${from} in email template 'change.calendar.integration' does not get the value of the 'From' field in notification 'Notify Change Calendar'

Email

PRB731091

The stop processing is not working when the 'Action Type' is set to 'Reply Email' for the inbound email action

Email

PRB761136

Hebrew translation for "Compose Email" is breaking the JavaScript on the email client page

Email

PRB902034

"Compose Email" window in IE will display an empty space at the bottom until the window is resized

Email

PRB960093

Domain separation - When using the 'send email' button feature from within an incident, emails are not received correctly

Email

PRB995286

The OOTB inbound email action 'Process CAB meeting invite replies' is not working as expected

Embedded Help

PRB1075492

Admin users do not have access to Embedded Help > Help Content

Embedded Help

PRB1095451

Tables created via the WYSIWYG (tinyMCE) editor's insert table option do not work in embedded help. They show a white box with grey text.

Embedded Help

PRB1095475

Users can create a new record with the ServiceNow Help checked

Event Management

PRB1030539

Out-of-the-box connector for vRealize contains issue with Additional info JSON data, where keys are having white space in the end.

Event Management

PRB1057120

OOM occurs in ImpactStatusUpdater.loadAlert GroupsAndFilteredBSS because AlertHistory had no equals or hash functions

Event Management

PRB1057194

Business rule "Abort redundant incident updates" prevents bulk close for alerts

Event Management

PRB1080896

Domain Separation: Fix alert correlation does not work as expected in domain-separated environments

Event Management

PRB1089078

Alert console groups are not visible in the non-modern cell coloring

Event Management

PRB1090522

Random incident being updated when an alert is closed if an alert rule is configured to create a remediation task or any task other than the incident

Event Management

PRB1103660

"All alerts" (em_alert_list.do) does not work with Listv3 due to incompatible UI Actions

Event Management

PRB1157135

Event rule breaks when additional info contains value which is not a string

Event Management

PRB1157539

Rule Designer: Rule editor stacks after the browser opens the leave-stay dialog

Event Management

PRB1173838

Events migrated to Jakarta cannot be updated unless create_alert_freq and create_alert_int fields are populated

Event Management

PRB1184567

Zabbix connector fails when a field (item) is missing on the trigger list

Event Management

PRB908219

Reopening alerts in maintenance reopens incidents. While reopening alerts, connected incidents are reopened without any check of alert rule conditions

Express to Enterprise

PRB1201552

On converted instances, the property glide.security.admin.override.accessterm is set to false, preventing the access for admin to many tables

Express to Enterprise

PRB1201241

Istanbul and later - After a conversion from Express to Enterprise, the ACL needs to grant the access to admins by default

Facilities Service Management

PRB1083503

The Floor Plan Filters popover is slow when there are many rendered options (10,000 or more)

Facilities Service Management

PRB1111350

After upgrading to Jakarta, users are unable to open a new facilities space page under the space management module

Facilities Service Management

PRB1116400

Enterprise Move Details - "To Location" reference qualifier includes retired spaces

Facilities Service Management

PRB947398

The activity for facilities_request is showing the word Assigned in French - Affecté when I18N: French Translations is activated

Field Normalization

PRB825518

Activating the Field Normalization plugin in Helsinki shows an error "Table 'fn_xform_round' does not exist"

Field Service Management

PRB1200536

Team calendar under Manager in the Field service does not show the team member events/appointments

Field Service Management

PRB1184419

Upgrade reverts the related list customizations of sm_part_requirement to OOTB

Field Service Management

PRB1073873

SLA map displays corrupted date when property (glide.sys.date_format) is modified

Field Service Management

PRB1097014

Business rule "Group Member Delete - Location" (part of Territory Management plugin) deletes multiple sys_user_covers_location records

Field Service Management

PRB1151956

Unlike in the desktop UI, on mobile, when users reject a work order task assigned to them, they are not required to add a rejection reason in the work notes

Field Service Management

PRB664016

Google Maps shows no pointers for specific locations using field services task if estimated end time value is empty or/and business_percentage is empty

Field Service Management

PRB902851

Field Service Management - "Source" functionality in Work Order Tasks is showing schedule in wrong time zone

Field Service Management

PRB922178

Re-assigned wm_task records can be stuck in the "Assigned" state when "Agent must accept or reject the assigned task" is set to false

Filters

PRB1031955

Inconsistent behavior when filtering Composite Fields that contain an ampersand (&)

Financial Management

PRB1002787

'Refresh Automatically' functionality in 'Allocation Setup' tab of 'Cost Transparency Workbench' does not work

Financial Management

PRB1018338

Null amount staged lines will cause allocation engine to fail if "Create General Ledger Expense Lines" is on

Financial Management

PRB1030374

[Istanbul] Allocation setup creates new cost centers when cost center are matched by code not name

Financial Management

PRB1040619

Breakdowns are taking long time because of too many queries

Financial Management

PRB1061774

Budget actuals exclude the last day of the month for periods in GL staged data

Financial Management

PRB1069314

No records are displayed when the vendor name contains an ampersand

Financial Management

PRB1104017

When a hierarchy has more than 10 levels, segments do not display on the Workbench UI

Financial Management

PRB1112746

Cost allocation data is incorrect in Jakarta

Financial Management

PRB1173476

Data movement issue between Gl Cleansed and Groomed Table for new Entities

Financial Management

PRB662489

Expense Line ignores selected currency of a Task Rate Card

Financial Management

PRB728235

Timezone is not considered in Financial Management Workbench validation reports

Financial Management

PRB756358

Instance timezone incorrectly affects the generation of budget contract breakdowns

Financial Management

PRB877210

When the system property 'glide.sys.time_format' uses format of HH:mm, validating fiscal periods causes a validation error

Financial Management

PRB879472

Total cost is not getting updated properly based on the base cost (or payment amount) entered on the fm_ci_rate_card_cost (or ast_contract) table

Financial Management

PRB898822

Financial Management Parent budget owner is not able to view child budget owners Budget Plan

Financial Management

PRB917206

Financial Planning - Forecast Asset Depreciation Budget item is not populating amount

Financial Management

PRB923911

Cost fields on Budget Item - The conversion of value from local currency to plan currency fails when value is 0

Financial Management

PRB997046

Accounts are automatically categorized when the amount is $0

Flow Designer

PRB1067829

Dragging a record type pill to the script input variable resolves the record to its sysid, disabling dot walking in the script

Flow Designer

PRB1078010

The action names should be unique with a scope applications

Flow Designer

PRB1095331

ListV3 condition builder does not have the "Keywords" column for the Incident (problem, change request) table

Forms and Fields

PRB1204839

NoneChoice.getLabel for every choice in the list (addAll)

Forms and Fields

PRB1006204

Question Mark symbol on HTML variables keeps on duplicated when it is marked as readonly true/false

Foundation

PRB1161349

[Service Portal & Facilities Service Management]: Submitting a facilities request record producer creates an "GlideTransaction is not allowed in scoped applications"

Foundation

PRB1165345

State flow control issue

Governance, Risk and Compliance

PRB946963

sn_grc_issue UI actions are gone, so users cannot move the state of the issue through the process flow

Governance, Risk and Compliance

PRB956734

Customized record on knowledge base table is overwritten by an upgrade due to the incorrect update name

Guided Tours

PRB1113739

Editing a guided tour with designer in Jakarta on UI15 crashes the browser

HTML Editor

PRB1041585

Tooltip values are not translated

HTML Editor

PRB734750

HTML editor add/insert link does not stay

Human Resources

PRB1173286

Manage content issues

Human Resources

PRB824668

Priority defaults to 4-Low when the Configure Dictionary on that field shows a default value to be 3

Human Resources Service Management

PRB1002438

Variables with the same value for the 'question_text' field are listed only once in the 'description' field of the hr_case record that gets created

Human Resources Service Management

PRB1042630

Notification recipients do not work when using dot-walked fields

Human Resources Service Management

PRB1059237

If the scoped application does not provide any of its own ACLs, then tables are not accessible by any users

Human Resources Service Management

PRB1078904

g_form.setSectionDisplay is not working for client script

Human Resources Service Management

PRB1100752

Users cannot edit HR services from Lifecycle Events or Integrations application in HR core scope

Human Resources Service Management

PRB1100767

Users cannot edit V1 catalog when both V1 and V2 plugins are installed

Human Resources Service Management

PRB1111348

Using the 'HRI My Information' widget in a size 3 container does not wrap word properly

Human Resources Service Management

PRB1114710

Empty HR tasks are being created in the sn_hr_core_task table every time a survey is created

Human Resources Service Management

PRB1117288

HR tasks event is not functioning properly

Human Resources Service Management

PRB1179677

HR Service Portal still displays the 'Chat with HR' header menu item even if the Connect Support is disabled

Human Resources Service Management

PRB1192021

After creating the bulk HR cases - clicking Show Cases button is taking back to the home page

Human Resources Service Management

PRB955948

HR - UI issue on Safari, Service Portal header links are not aligned properly

Human Resources Service Management

PRB958022

Value for record in "Create HR Case" is not being saved after the change

Import / Export

PRB1028309

When exporting to excel a list with price fields in Istanbul the format on the excel spreadsheet is text field and not a formatted currency value

Import / Export

PRB1075927

Broken XLSX file shows success on Istanbul but failure in pre-Istanbul

Import / Export

PRB1109691

LDAP Listener via MID Server stops intermittently

Import / Export

PRB1187590

Import data via Excel stalls during an upload in Jakarta due to missing roles

Import / Export

PRB581126

When exporting a report to CSV, the column name uses the field ID rather than the label

Import / Export

PRB921801

LDAP Integration- Browsing from the LDAP server form shows the filter as "undefined" rather than being blank

Import / Export

PRB944813

Large CSV/JDBC/XLS imports holds memory through the import process

Import / Export

PRB944979

Using SOAPMessage with ecc_queue in transform scripts fails the transformation

Import / Export

PRB954838

Unable to export currency value in the currency it was entered in

Incident Alert Management

PRB1191628

Users can create multiple conference calls because the slush bucket is not going away

Incident Alert Management

PRB960203

After Conference call is initiated, 'Initiate Conference Call' UI action is still present

Incident Management

PRB1042142

AssociateCIToTask addAll method introduce unnecessary computation and might exceed the string limit

Incident Management

PRB1072526

When an incident is resolved, the Closed by does not populate as it will only populate when the incident is closed

Incident Management

PRB753411

User presence does not update reference fields when (UserId) or first/last contain a comma ","

Instance Automation

PRB924859

[sys_properties] records for glide.war.assigned missing in instance due to missing field values such as sys_id

IT Business Management

PRB1038440

Burn down chart fails for point values greater than 1000 when story points have dot (.)

IT Operations Management

PRB1066250

MID Server memory metrics shows wrong data when MID Server memory is allocated 4 GB

Knowledge Management

PRB1016345

Users subscribed to a knowledge base do not receive email notifications when the article is either created or revised

Knowledge Management

PRB1018905

When adding an image to a Knowledge article via the Image field, this image is not displayed anywhere (portal/back-end)

Knowledge Management

PRB1031834

In an advanced knowledge base search (from incidents), knowledge bases titles are not displayed in the correct language

Knowledge Management

PRB1032300

"Disable suggesting" option on Knowledge Base does not update all articles in KB when clicking on "Update"

Knowledge Management

PRB1034369

Users without a role see legacy KB comments instead of live feed

Knowledge Management

PRB1058885

Activating "Spanish" via Basic Setup > Languages throws error: Invalid plugin name: com.glideapp.knowledge3

Knowledge Management

PRB1077205

Knowledge Management search does not work as expected

Knowledge Management

PRB1078669

Issue in getCurrentRelatedContent() of KBViewModelSNC script include

Knowledge Management

PRB1078746

Screen focus is not changing while selecting knowledge article from knowledge search page if there are many categories

Knowledge Management

PRB1081985

The ESS knowledge portal has only 20 categories displayed

Knowledge Management

PRB1086603

When High Security Settings is not active, the import on the knowledge home does not take in any input

Knowledge Management

PRB1093451

In the mobile view, images are not responsive according to the screen size of the device for knowledge articles

Knowledge Management

PRB1105067

The page kb_article_view does not render properly in French language

Knowledge Management

PRB1109869

With CSM plugin activated public/external users are not able to access knowledge articles in KB which does not have any user criteria

Knowledge Management

PRB1113253

Inconsistent behavior when "Disable suggesting" and "Disable commenting" for the knowledge base when on the form vs. the list edit mode

Knowledge Management

PRB1114449

Knowledge search on the Knowledge homepage misbehaves after searching on empty strings

Knowledge Management

PRB1165724

KB workflow state history is not updating correctly in Jakarta

Knowledge Management

PRB1173149

Allow all forms of search to return knowledge articles irrespective of language as long as there is a keyword match in that language

Knowledge Management

PRB1175038

After an upgrade to Jakarta, the 'News' page (kb_list.do) no longer displays articles

Knowledge Management

PRB1187265

Missing translation in the Knowledge search result page after upgrading from Helsinki to Jakarta

Knowledge Management

PRB670593

In IE11, the scroll bar overwrites the content displayed with Knowledge search from Incidents

Knowledge Management

PRB689691

Category picker does not load for newly created knowledge bases (e.g. while creating an article)

Knowledge Management

PRB709369

Incorrect sys_domain values in an OOB sys_ui_list entry

Knowledge Management

PRB712958

Multiple entries for Questions type knowledge articles appear after scrolling in the Knowledge category

Knowledge Management

PRB717628

Knowledge Product Entitlement restrictions do not work correctly for contacts of accounts with no assets

Knowledge Management

PRB751818

The profile thumbnail for the author of a knowledge article is squished vertically

Knowledge Management

PRB857856

Dependent field value of kb_knowledge.wiki field in dictionary is not used for linking other articles in wiki knowledge articles

Knowledge Management

PRB904141

Knowledge "Flagged" is not setting back even when the feedback is deleted

Knowledge Management

PRB931938

Cannot use the 'Update all' list editor function on Knowledge articles

Knowledge Management

PRB946249

Attaching a knowledge article to an incident throws an error

Knowledge Management

PRB962869

Knowledge search text is no longer translatable/translated by default

Language and Translations

PRB1154916

Page "kb_search" > Widget "Knowledge Result Sort" the Sort Field labels are not translated: "Views", "Newest", "Alphabetical"

Language and Translations

PRB963881

ITSM Guided setup shows as in English instead of Japanese after upgraded Istanbul patch 3 to 5

Lists

PRB1113348

With List v3 enabled for related lists and having the related record and source record open in separate tabs, editing the related record updates the source record fields

Lists

PRB717585

List v3 lists all records against a reference field when a value is entered and the reference icon is clicked

Lists

PRB923502

When users use the v2 list editor to save a date/time field value, the focus is lost

Lists

PRB933539

List v3 - If the list has list bottom button UI actions, users cannot see the list pagination controls

Lists

PRB951256

On List v3, users are unable to update multiple records with the mouse cursor

Managed Documents

PRB1183988

Managed Documents form dropdown for 'Type' shows a bare sys_id as option

Microsoft SMS/SCCM Integration

PRB1045729

Transform Maps for "SCCM 2012 v2 Software" (and SCCM 2012 v2 Software (AI)) are switching their active flags during an upgrade

MID Server

PRB1096512

Unix mid.ssh.path_override is not exposed to sub-shell

MID Server

PRB1152720

CyberArk SSH Private Key credential can cause Discovery to attempt password authentication to target using the private key string as the password

MID Server

PRB1182253

MID Server pre-upgrade check may fail if the service user's group name is longer than 20 characters

MID Server

PRB622072

j2ssh does not support rfc-mandated key exchange method, diffie-hellman-group14-sha1

MID Server

PRB659977

Some sudoers configurations will break snc_ssh

MID Server

PRB668904

PowerShell probe does not time out properly and leaves orphaned PowerShell.exe process behind

MID Server

PRB671436

java.nio.channels.NoConnectionPendingException in the wrapper log

MID Server

PRB718011

CyberArk integration does not work with VMWare

MID Server

PRB750509

MID Server operation stalls indefinitely on failed credential load due to 429 error

MID Server

PRB932896

Method Not Allowed (405) error from CIM queries originating from CimQuery mid script include

MID Server

PRB961706

MID Server CIM threads are cancelled upon Apache HTTP CimIQL shutdown

Mobile

PRB713447

Mobile Web - If the list favorite contains an order by, sorting the list does not work as expected

NotifyNow

PRB1117099

Opening an incident brings an error when the plugin com.snc.notify is activated

NotifyNow

PRB1151223

Kick action in Notify / Twilio does not log the participant's duration after removing them from the conference call

NotifyNow

PRB706507

Notify SMS is not working if there are same phone numbers with 1 active & 1 inactive

NotifyNow

PRB758986

Sending bulk SMS using Notify API takes longer time to process

NotifyNow

PRB942387

Users who join without providing a conference code are placed to the old conference call which is inactive

On-call Scheduling

PRB1003887

Performance issue related the wizard under On-Call Scheduling > Create New Schedule with a large sys_user_group table

On-call Scheduling

PRB1070221

If the coverage entry does not start on/before repeat until date, it is not created

On-call Scheduling

PRB1105441

Primary and Secondary Rosters are not updated on the calendar

On-call Scheduling

PRB1110193

On-call rotation calendar - When a group schedule has a long named Rota, it gets cut off

On-call Scheduling

PRB1157177

Assign by Acknowledgement workflow generates issues

On-call Scheduling

PRB1157774

When making a substitution and filling out the group name, it creates an errand record and causes the roster to not show on the calendar

On-call Scheduling

PRB1177717

The dates at the top of the on-call calendars are showing as undefined

On-call Scheduling

PRB898898

During instance upgrades OOB notify_group Records are replaced by the upgrade even if modified by the customer

On-call Scheduling

PRB911856

Trigger rules are unable to find the workflow and create a workflow context

On-call Scheduling

PRB924561

On on-call Calendars-> Schedule Report groups filter is not working on the slush bucket

On-call Scheduling

PRB935318

Night shift rotation spanning two days shows different results in Helsinki and Istanbul when repeat_until value set to date that would split the final shift

On-call Scheduling

PRB956455

Rotation schedule disappears from 'Members' related list on Roster (cmn_rota_roster) record

On-call Scheduling

PRB961146

On-Call Schedule email report showing unexpected extra shifts entries when the schedules are created in US/Pacific and the instance from which the email notifications are sent is in GMT

Open Database Connectivity

(ODBC)

PRB1110116

ODBC driver is returning non integer fields as NTEXT where varchar is expected

Orchestration

PRB1059005

Selecting the default MID Server for Orchestration does not synchronize both default MID Server values

Orchestration

PRB1069434

Activity designer - "Update Activity" creates incorrect default condition value: "True" instead of "true"

Orchestration

PRB1094857

[PA ROI] Historic data collection job has incorrect parameters

Orchestration

PRB1169980

Upon checkout of an SSH, PowerShell, and JDBC Orchestration activity, the command or SQL statement field is cleared out

Outbound Messaging

PRB1039816

The 'Auto-generate variables' UI Action on REST and SOAP Message Functions enters an infinite loop when generating variable substitutions

Outbound Messaging

PRB1085256

Records in ECC queue that are created via RESTMessageV2 API stays in the 'Ready' state

Outbound Messaging

PRB1093042

REST Message where Message name plus /method name length of over 60 chars cannot be invoked via the 'WebServices' business rule

Outbound Messaging

PRB1171717

Outbound REST Message using MID Server generates java.lang.IllegalArgumentException: Invalid uri when non-encoded '{' or '[' appear in the REST endpoint

Outbound Messaging

PRB711266

Escape type option does not work in Variable Substitution in SOAP message

Outbound Messaging

PRB713104

Unable to pass ${...} through RestMessageV2 without variable substitution being attempted

Outbound Messaging

PRB718675

SOAPClient getting the error "java.lang.IllegalArgumentException: connect: timeout can't be negative"

Outbound Messaging

PRB908820

Clicking UI action "Generate sample SOAP messages" gives an error: "Unable to load WSDL: com.eviware.soapui.impl.wsdl.support.xsd.SchemaException:null" for some WSDL files

Password Reset Application

PRB1005691

Auto Generate Password (on Process) is not honoring the script include on credential store "Auto generate password"

Password Reset Application

PRB1068927

Password Reset Desktop Application labels are missing when Traditional Chinese language packs are involved

Password Reset Application

PRB1074143

Password Reset Windows Application cosmetic issues

Password Reset Application

PRB1095720

When setting URL suffix as "default" (all lowercase), Public URL becomes "/$pwd_reset.do", which causes "Initialization Error" for Password Reset Windows Application

Password Reset Application

PRB1098145

The phonetics displayed after a password reset do not match the actual password value that is displayed or emailed some of the time

Password Reset Application

PRB1100646

Target computers are configured with Brazilian Portuguese

Password Reset Application

PRB1102896

password_reset.request.max_attempt_window sets expire date in the past if users set the property with a value over than 27 days

Password Reset Application

PRB1104617

After the deletion of a device from the enrollment page, clicking on 'Submit' button redirects page to 'Notification Preference' with bad device reference

Password Reset Application

PRB1110964

The application UI close button is missing

Password Reset Application

PRB1155301

Script that checks for uniqueness of answers for verification questions fails

Password Reset Application

PRB1173323

The application displays a reset error page, instead of showing a non-fatal error message

Password Reset Application

PRB1183177

When using the application and SMS verification, users cannot change the password

Password Reset Application

PRB1184610

Security Questions Enrollment questions block section is not showing up

Password Reset Application

PRB876949

Password Reset Windows Application does not progress when pressing the enter key

Performance Analytics

PRB1003579

The truncated value stored when working with long column names or when dot-walking across several tables

Performance Analytics

PRB1006550

Cannot open pages through 'home.do' using 'sysparm_userpref_homepage' when Dashboards are set as Home

Performance Analytics

PRB1032955

Using the 'insert' or 'Insert and Stay' functionality to create an automated indicator causes an error

Performance Analytics

PRB1039312

Unable to select a user/role/group if not in the first batch of the result list

Performance Analytics

PRB1039762

PA indicator breakdown set to display false is still available to be selected on widgets/detailed scorecards

Performance Analytics

PRB1042217

java.lang.ArrayIndexOutOfBoundsException: 5 on a time series widget with color and forecast option defined

Performance Analytics

PRB1057238

Workbench widget crashes on IE11 (PA Dashboards, Service Portal)

Performance Analytics

PRB1065690

Breakdown widget is not redirecting to detailed scorecard for element named "Other"

Performance Analytics

PRB1068366

Dashboard can be shared with inactive users

Performance Analytics

PRB1068782

On a widget with maximum additional widget indicators, these corresponding pa_widget_indicators records cannot be updated

Performance Analytics

PRB1076309

Filters do not work, failing to display the groups and categories

Performance Analytics

PRB1085754

An indicator whose name includes a '>' or '/' followed by some arbitrary text can conflict with an indicator whose name is identical up to where the '>' or '|' appears

Performance Analytics

PRB1093838

The email converts the characters to HTML encoded strings

Performance Analytics

PRB1094659

Dashboard breaks on loading with a browser console error

Performance Analytics

PRB1102671

If the indicator source fact table does not exist, the error message is misleading

Performance Analytics

PRB1153929

The Sharing panel remains open

Performance Analytics

PRB1175662

Wrong frequency is applied to forecast when score does not exist for some date on time series

Performance Analytics

PRB1205144

Records tab in detailed score cards shows: Number of rows removed from this list by deletion or Security constraints: 1, and this should be 0

Performance Analytics

PRB666029

A Performance Analytics percentage breakdown widget shows labels even when there is no data to report

Performance Analytics

PRB721683

Exporting a detailed scorecard as PDF does not include the target and threshold details

Performance Analytics

PRB752173

Time series applied on a formula indicator displays the formula column with the configured precision

Performance Analytics

PRB759126

Display problem with the bar graphs in Performance Analytics

Performance Analytics

PRB909578

No scores were collected for an indicator with an advanced condition

Performance Analytics

PRB934959

Previous month appears twice on widget when Time Series is "By month SUM", and "Current score" is checked

Performance Analytics

PRB955309

"com.snc.pa.breakdown_element_cutoff" property cut off incorrect amount of elements for scorecard widget with breakdown dashboard

Performance Analytics

PRB957517

Load times on PA widgets are slower after upgrade to Geneva+ due to canvasWidgetHelper.jsx

Performance Analytics

PRB961326

When changing the time zone to US/Samoa, the wrong date is shown on scores tab, breakdown scorecard tab, and the scorecards list date

Performance Analytics

PRB995883

Default values for reference filter have performance issues

Performance Analytics

PRB996761

Export PDF: widgets are not properly sized

Performance Analytics Application

PRB1031562

Migration does not start and keeps printing warning messages

Performance Analytics Application

PRB1079651

Migration runs unreasonably slow on big pa_scores table

Persistence

PRB1038091

Caused by: org.mariadb.jdbc.internal.common.QueryException: BLOB/TEXT column 'a_str_34' used in key specification without a key length

Persistence

PRB1067373

Values added to a choice field do not appear in the form

Persistence

PRB1076443

When ordering by sys_id in a composite table query, ORDER BY target table sys_id instead of root table sys_id to prevent MySQL from using the temporary table

Persistence

PRB1078092

[TPP/Clone] CMDB partition tables are not cloned over, and records not displayed in cmdb_ci on the target instance

Persistence

PRB1097966

TPP table hierarchy with more than 2 partitions (cmdb$par2) generates invalid SQL for order by limit index optimization (affects CMDB Flattening)

Persistence

PRB1109574

ALTER that takes >24 hours gets killed by connection pool sweeper

Persistence

PRB1110419

[TPP] Choice lists contain the same 'sys_class_name' field label for both target and root tables

Persistence

PRB1111740

GlideRecordClassSwitcher not working for TPP tables (CMDB in Jakarta)

Persistence

PRB1116792

Translated fields on partition tables result in invalid SQL and the inability to query tables - Syntax Error or Access Rule Violation detected by database (Unknown column 'cmdb$par

Persistence

PRB1151806

Issues related to CMDB tables in a scoped app

Persistence

PRB1182304

Chunk copying a large table on an Oracle database can degrade over time (like during the TPP migration on a Jakarta upgrade)

Persistence

PRB657629

Logically similar filters return different results, when using Oracle

Persistence

PRB672996

Re-parenting of cmdb_ci to cmdb during upgrade to Geneva can cause data loss on custom unique index cmdb_ci (serial_number, model_id)

Persistence

PRB680776

OOB business rule "incident query" creates a lot of poor queries by introducing OR disjunction

Persistence

PRB718527

Grouping by a choice column from a parent table's list can cause child records with a null value in that field to be removed from the resulting grouped list

Persistence

PRB727683

Query index rewrite does not work on domain-separated Instances when query method is Domain Paths

Persistence

PRB741410

'Before Query' business rule works differently when using a glide aggregate count

Persistence

PRB832997

Copy from String (Full-UTF8) to String causes data truncation if content contains Unicode

Persistence

PRB833032

Unable to create Journal Input that supports UTF-8

Persistence

PRB931539

With oracle, the EdgeEncryptionMetadataAugmenter logic relying on DBI#tableExists can issue a lot of invalid queries as the TableDescriptor cache gets rebuilt

Persistence

PRB932438

Customer updates to the sys_user_has_role sys_db_object are not retained on upgrades

Persistence

PRB951324

Running GlideMetadataConversionAPI.convertAndWait() will reparent CMDB onto sys_metadata if any cmdb extensions have update_synch=true attribute.

Persistence

PRB964743

Adding an index (sys_domain_path, sys_id) should be ignored if an index (sys_domain_path) already exists

Platform

PRB819845

Cannot prevent in-app clone for Oracle clone

Platform Performance

PRB945880

Clicking View Map on a Service Mapping Business Service form triggers cache flush and instance becomes unusable

Platform Security

PRB647167

REST/GlideRecordSecure(GRS) will cause a null value in database for a field with a default value, if the field has ACL restriction to the user

Platform Security

PRB711145

Deleting one of the groups from sys_user_group will delete the 1 record from sys_user_has_role and remove the inheritance

Platform Security

PRB898048

Support API that helps decrypting attachments already encrypted using an "Encryption Context"

Platform Security

PRB898071

ACLs on DB Views are not working as expected

Platform Security

PRB946904

Export from table's list view does not include encrypted fields even when users can see them

Procurement

PRB659039

Cost defaulting on PO line item is not working

Procurement

PRB964870

Catalog Task state is not updated correctly when there are non-sourceable requested items

Project Management

PRB1005607

Percent complete calculation includes planned tasks like decisions which default to 1 day causing unexpected results

Project Management

PRB1006497

The system date format (dd.mm.yyyy) causes errors while users drag the project task in the planning console

Project Management

PRB1039715

The execution of new SNC.ProjectManagementAPI().fullRecalculate() causes update of date on other projects if no argument is passed

Project Management

PRB1067348

com.snc.project.rollup.cost property should not affect the actual cost and the estimated cost for the release and features

Project Management

PRB1074294

Currency in the project status report in widget "Cost (Planned vs. Actual)" is always $ even if the default currency is set to something else

Project Management

PRB1078995

Creating a project by clicking on "New" button under the "Sub Projects" tab fails

Project Management

PRB1093175

When creating the enhancement through the demand, updating the "Planned duration" field of enhancement disables the default functionality to populate the "Planned end date"

Project Management

PRB1097237

The newly created timecard shows up for the project incorrectly

Project Management

PRB1100896

The project status page has a spelling error under the Project Status Comments widget

Project Management

PRB1106249

Portfolio Workbench: Timeline View - Unable to sort by Planned End Date and State fields

Project Management

PRB1111002

The widget is unable to handle umlauted characters in the filter menu

Project Management

PRB1111243

Program actuals do not reflect the aggregation of actuals defined at the program level and the underlying project level

Project Management

PRB1117737

Planned end date of a project task with a manual project cannot be changed if the project task has a child

Project Management

PRB1118212

Customize dictionary overrides of state in pm_project/pm_project_task and the project template is not working

Project Management

PRB1159233

Release Management: When Time card management (com.snc.time_card) plugin is activated, changing the state of a Release, Phase, Feature, or Task record throws an error and stops business rules from running

Project Management

PRB1161375

Issues related to the Planning Console

Project Management

PRB1163281

Inactive project templates are still selectable when creating a new project

Project Management

PRB1166220

Start and End Times on Release Planning Board takes UTC time as compared to Instance Timezone

Project Management

PRB1166794

Incorrect planned duration calculation when the planned end date is set to 2021-06-30 17:00:00

Project Management

PRB1168482

Issue in script include 'PlannedTaskStateUtil'

Project Management

PRB1185778

Demand Management - Create New number is being skipped

Project Management

PRB669228

Additional fields cannot be added to the planning console view

Project Management

PRB678615

If a project is configured for manual calculations, all children created in the Planning Console should start on a specific date

Project Management

PRB697213

Changing the state of a Project Task from a Change request sets the value of the state field to " - 3 " or "-4"

Project Management

PRB713420

Calendar picker is not working in the Planning Console (I18N: PT-BR)

Project Management

PRB716218

Project Name does not display when the field is dot walked into a related list

Project Management

PRB733206

PPM Workbench 'Back' disappears when returning from Project Workbench

Project Management

PRB913704

Using the 'project budget' UI action on the project record to set budgets for a selected fiscal year when currency is EUR, the values are divided by 1000

Project Management

PRB934705

Project does not get updated when users import an MS project to ServiceNow

Project Management

PRB953538

Members not loading on Project Status Portal

Project Management

PRB953943

Cost Breakdown rounding results on incorrect budget totals

Project Management

PRB957491

Typo in script include: PlannedTaskStateChangeHandler

Project Management

PRB960497

Project template task configured to set milestone = true is not working

Project Management

PRB962990

'week starts on' does not honor the timezone of the user

Project Portfolio Management

PRB1027056

The planned start date of a project changes to one day after the actual start date when the project is started early

Project Portfolio Management

PRB1028663

Targets is not populating in the budget console

Project Portfolio Management

PRB1041584

Reference qualifier is slow when users click on Assignment Group on the pm_project_task table with PPS installed

Project Portfolio Management

PRB1088997

Timeline Visualization - 'Some of the panels are not displayed because of the Max items per lane configuration setting' message is displayed

Project Portfolio Management

PRB1165846

Script include "ScoreCalculator" has the same function "ScoreCalculator.calculateRisk = function (metrics)" written twice with different bodies

Project Portfolio Management

PRB933046

When a Project is created from a Demand, customized code should set the demand as the parent of the project

Release Management

PRB1026077

Jakarta: Project Management creates PM Program with null sys_id resulting in mass updates to other PM task types

Release Management

PRB1074911

Unexpected code in feature events business rule

Release Management

PRB604362

SDLC Scrum - Percent complete field does not work correctly on stories

Reporting

PRB1017889

Calendar Reporting END date values are shifting back one day when the field name is of DATE

Reporting

PRB1024793

Calendar report retains a Sort by field when converted from a list report

Reporting

PRB1031627

Hover text in bar graphs are getting truncated if the report has a Stacked by configured

Reporting

PRB1070036

Exporting a PA dashboard to PDF with a breakdown source with the 'act as filter' set results in "java.net.URISyntaxException: Illegal character in query"

Reporting

PRB1081636

Scheduled report (PDF) gives JSONArray[0] Not Found - when no results are returned

Reporting

PRB1085900

Widgets on PDF are not sorted in the same order as in the dashboard

Reporting

PRB1087093

Edit mode does not work on the report designer

Reporting

PRB1089002

Report export options/texts are shown in different language than the user's language

Reporting

PRB1093548

Pivot table PDF export breaks if a cell has word-wrapped content too long to vertically fit the page

Reporting

PRB1101434

ITIL + Report_Group are unable to share reports with groups other than those they are members of

Reporting

PRB1105713

Self-hosted instance: Reporting Issues with Pivot Table (Pivot table displays variable instead of label)

Reporting

PRB1106825

Drill down of Pareto is generating unexpected results

Reporting

PRB1161770

Degradation in pa_dashboard

Reporting

PRB1162475

Exporting a PDF record belonging to a separated domain shows incorrect data

Reporting

PRB1165778

Main report does not open after adding the drilldown or dataset

Reporting

PRB1170905

Print friendly mode with multiple chart on forms may end up with shrunken charts

Reporting

PRB666826

Cannot edit the series name for the primary series

Reporting

PRB715861

Widget description button on the Knowledge overview page does not work

Reporting

PRB734073

Column graphs do not work correctly

Reporting

PRB734902

ACL looping detected for ACL: record/sys_report_drill/read: sys_security_acl_2db8a46acb12020032a09371c24c9cd9.xml

Reporting

PRB748217

Report chart y-axis is not I18N compliant

Reporting

PRB820943

Trend report on items with more then one reference with the same name will vary the chart result for each execution

Reporting

PRB865860

Pareto and Control Chart Report - Y axis From/To is not working

Reporting

PRB905879

Report with a list drilldown - Export from list header does not work when report is added to PA dashboard as a widget

Reporting

PRB923064

Adding columns fails in the "Edit reports" when users add extended fields

Reporting

PRB934150

When a Service Catalog Variable is shared via a Variable Set, it is possible for a bar report that stack by that variable to fail

Reporting

PRB934788

Add a content block to display a knowledge article on a dashboard display a blank content block

Reporting

PRB944384

Saving report displays "ERROR: Error processing request: null" when sys_report.sumfield is greater than 40 characters

Reporting

PRB945498

Some data labels are missing on a bar chart

Reporting

PRB956246

Bar report with stack by do not show stacked bars in exported PDF

Resource Management

PRB1150604

"Allocations Details" resource reports are not correctly filtered by the resource plan

Resource Management

PRB741961

Resource Workbench is not working when the language is set to Brazilian Portuguese

Resource Management

PRB932839

An error occurs in the Script include "RMAllocator"

Resource Management

PRB933387

The previously selected Group Resource Value is missing from the "Group Resource" filter criteria box

Resource Management

PRB957592

UI policies have typos in the short description

Schedules

PRB1152270

Error on the Schedule Page (calendar view) when saving form of an event

Schedules

PRB1190018

Deleting/Updating spans need extra manual refresh

Security Access Control Lists

PRB686249

While user_admin can create a group, all fields are greyed out

Security Applications

PRB994043

The application scope of the "closed_at" and "closed_by" fields on the task table have been changed from "Global" to "Security Incident"

Security Incident Response

PRB1012796

The PIR field is being generated with truncated tags which causing the UI page to fail

Security Incident Response

PRB1038985

Modifying the Notifications on the Security Incident Configuration form throws a scope error

Security Incident Response

PRB1065904

When a report is scheduled on the security incident table, users with sn_si_admin and admin roles are not able to view the security incidents fields

Security Incident Response

PRB1072373

Vulnerabilities created with SAM NVD cause performance problems

Security Incident Response

PRB1089709

PIR on Security Incidents is throwing an error

Security Incident Response

PRB1097838

Performance issues with the Qualys integration for the Vulnerability Management

Security Incident Response

PRB1187174

Show <Related lists> UI actions on security incidents do not work with List v3

Security Incident Response

PRB917436

Logical flaws in one of the questions

Security Incident Response

PRB945182

An upgrade resets the custom configuration on the Security Incident group and the knowledge base

Security Incident Response

PRB958627

Security Incident Templates cannot be opened after creating a template with a Task using the new Angular form

Server Side Scripting

PRB1158457

Running eventQueueScheduled in a scoped app does not update 'Process On' as per queried date and time

Server Side Scripting

PRB1164954

"Illegal access to method" error in script when accessing the method via the property access mechanism

Server Side Scripting

PRB663869

EmailLogger is not available in the global scope in Geneva

Server Side Scripting

PRB945165

GlideElementNumeric values in the if-condition appear to be evaluated using ES5 strict semantics and when running in the global scope in the compatibility mode

Service Analytics

PRB1085546

37x MidUtil errors caused every day by "Service Analytics Check File System Space on Analytics MID -Daily" scheduled job, if no dedicated MID Server is installed yet

Service Analytics

PRB1090020

In CMDB grouping, a high number of relationships causes OOM exception

Service Analytics

PRB762704

SA HASH table - duplicate records cause the impact to stop working

Service Catalog

PRB1005547

Unable to select Catalog item/s created from Item Designer on the Catalog item reference field

Service Catalog

PRB1016168

Break type variable is getting a mandatory Name field while saving the variable form

Service Catalog

PRB1027339

The Top Request function on the Service Catalog is not functioning correctly with an empty cat_item on requested items

Service Catalog

PRB1030522

REST Service Catalog API fails to add item to the wish list

Service Catalog

PRB1042309

Search on Service Catalog page is not user friendly in Hebrew

Service Catalog

PRB1068324

Unable to add attachments to the catalog item if the sc_layout property is disabled

Service Catalog

PRB1069191

"current" is not defined, which is caused by an error in the business rule: 'sc_req_item_stageGetChoices'

Service Catalog

PRB1070512

Variable assignment function in order guide does not work correctly with variable sets

Service Catalog

PRB1077287

Insert and Stay is not working properly when creating new variables in a Record Producer or other Catalog Item

Service Catalog

PRB1077480

Auto approval rules cause RITM to open as Active=false

Service Catalog

PRB1078573

Search results pagination logic returns n - 1 results when the "Per page" preference is changed to any value smaller than the result set

Service Catalog

PRB1079902

Customized related lists on sc_cat_item are overwritten to OOB during an upgrade

Service Catalog

PRB1080317

After upgrading to Jakarta, all Catalog Items are throwing an error "Not Authorized"

Service Catalog

PRB1080346

Catalog and category validation error in item designer

Service Catalog

PRB1083463

approval_summarizer_sc_request shows incorrect total (multiplying total by 100) when the user is in Italian locale

Service Catalog

PRB1084082

clearValue() function is not working in Jakarta

Service Catalog

PRB1090985

UI policies run on target records even when they are configured to not run on target records

Service Catalog

PRB1100264

Pasted images on a record can be removed by applying update sets on the record producer that created the record

Service Catalog

PRB1101069

Users do not have the '\r' char in the multi-line fields, which leads to changes in variables when users later update the item

Service Catalog

PRB1116404

In French, after creating an incident, the displayed notification message is not translated

Service Catalog

PRB1147691

In Service Catalog, after clicking on "Add to Cart" in the "Order this Item" widget, the tooltip style changes in the "Shopping Cart" widget

Service Catalog

PRB1149659

Some options in the Jakarta Legacy CI Relationship editor seem to be bringing back options from the cmdb_ci table rather than the sys_user table

Service Catalog

PRB1153457

Space alignment issues in catalog item with the first variable when there is no short description associated

Service Catalog

PRB1161974

When users click choose options, the alignment of the order guide is changing

Service Catalog

PRB1183133

Choose options hangs after filling in variables in an order guide

Service Catalog

PRB1187053

sys_ui_form_section should not have independent unload files

Service Catalog

PRB1194198

Catalog container variables display is set to TRUE even if it is supposed to be hidden when a child container is made hidden

Service Catalog

PRB1201267

ATF on record producers fails on the step Variable State Validation if the fields in the forms are being controlled by UI policies

Service Catalog

PRB655829

Record submitted even if the reference variable on Service Catalog item is incorrect

Service Catalog

PRB671357

"Dragging and dropping" fails to attach an attachment on the ESS side

Service Catalog

PRB698646

Including Variable editor messes up the mandatory star alignment in the requested item form

Service Catalog

PRB712139

Content item categories related list is not automatically populating via the business rules when running via transform maps

Service Catalog

PRB716630

Catalog item 'Workflow' field can have workflows entered for any table's workflow, and Start Workflow then runs them for sc_req_item records

Service Catalog

PRB854222

List collector variable is not showing dependency reference values properly

Service Catalog

PRB857748

CatalogPriceCalculator is not evaluating correctly on Order Status view

Service Catalog

PRB905402

The generated request record price does not synch with the requested item

Service Catalog

PRB931538

List collector autocomplete is not honoring reference qualifier

Service Catalog

PRB942734

Reference type variables with a reference qualifier are ignoring the reference qualifier in the lookup popup when the tree_picker attribute is set to true

Service Catalog

PRB946137

On the RITM page, if a Catalog item has two or more reference variables, and one of them has a 'write role' associated to it, then all the following reference variables will be read-only

Service Catalog

PRB951817

Additional spacing displayed between variable defined outside a multiple nested containers

Service Catalog

PRB952533

Scripted default value on scoped record producer variable executed in incorrect scope

Service Catalog

PRB955049

Restricted variables should not be visible in report designer and report builder slushbuckets

Service Catalog: Service Portal Widgets

PRB1070176

"Post Your Answer" button is broken in SQANDA question page - SP TinyMCE editor no longer binding contents to the model

Service Catalog: Service Portal Widgets

PRB1074203

Variable assignments feature is not working in SP Order Guides

Service Catalog: Service Portal Widgets

PRB1076692

Variable pricing information is not reflected properly when wishlisted item is viewed

Service Catalog: Service Portal Widgets

PRB1101370

Catalog items are not sorted by 'order' in Service Portal when displayed

Service Catalog: Service Portal Widgets

PRB1109654

glide_list field messes up display values with g_form.setValue()

Service Catalog: Service Portal Widgets

PRB1113848

Current Guide field is not getting populated in 'sc_cart' record when users try to submit the order guide request through the Service Portal

Service Catalog: Service Portal Widgets

PRB1116684

After Jakarta upgrade, accessing a catalog item in the Service Portal generates an error

Service Catalog: Service Portal Widgets

PRB1159274

Service Portal Catalog: Visible Elsewhere for variable sets is not functioning properly

Service Catalog: Service Portal Widgets

PRB1167087

If a catalog item contains a select box with recurring prices, the selection change does not reflect the correct price

Service Catalog: Service Portal Widgets

PRB1167315

Two UI Policies, one on a catalog item and one on a variable set, that hide the same variable works on the Service Catalog but not on the Portal

Service Catalog: Service Portal Widgets

PRB1172320

Selecting a record on the reference field does not always update the price of the item

Service Catalog: Service Portal Widgets

PRB1175319

Service Portal: attachments added to the catalog item are not forwarded to the RITM

Service Catalog: Service Portal Widgets

PRB1181366

sp-variable-editor throws errors while using the save button when there are containers into Variables

Service Catalog: Service Portal Widgets

PRB1197496

Changing the "Requested for" option is not preserved if users alter an item in the cart

Service Catalog: Service Portal Widgets

PRB713632

Navigating to the service catalog item from search results instead of portal widget is taking to old catalog URL

Service Catalog: Service Portal Widgets

PRB714051

[IE11] Browser console errors are thrown when viewing a catalog item that has Multi Line Text fields

Service Catalog: Service Portal Widgets

PRB716489

CheckBox variables with a price if checked value do not visually indicate that price

Service Catalog: Service Portal Widgets

PRB716665

Shopping Cart not respecting 'glide.sc.price.display' system property

Service Catalog: Service Portal Widgets

PRB719537

The Catalog Content widget is very slow when sc_cat_item have many records

Service Catalog: Service Portal Widgets

PRB723382

Record Producer placed inside an order guide is not working as expected in Service Portal

Service Catalog: Service Portal Widgets

PRB723614

"current" in reference qualifier of "Lookup Multiple Choice" Catalog Variable differs from Service Catalog

Service Catalog: Service Portal Widgets

PRB728267

Representation of a Catalog Items category structure is hierarchical vs. navigational

Service Catalog: Service Portal Widgets

PRB736588

Unable to submit the catalog item if Container Start variable is set to mandatory at Dictionary level

Service Catalog: Service Portal Widgets

PRB736792

IE 11 is displaying a client side error "invalid argument" in the Service Portal context for catalog items

Service Catalog: Service Portal Widgets

PRB738805

The value shows in the Ticket Fields widget instead of the label

Service Catalog: Service Portal Widgets

PRB747541

Price is not reflecting Price Implications options for List Collector

Service Catalog: Service Portal Widgets

PRB753827

Variables of type HTML and mandatory are showing in the Required Information section even after entering data

Service Catalog: Service Portal Widgets

PRB760433

Editing the Quantity in the cart manually and submitting while focused in the quantity input creates an extra empty Request (sc_request) record

Service Catalog: Service Portal Widgets

PRB803449

Masked variables using confirmation do not show or validate the confirmation input

Service Catalog: Service Portal Widgets

PRB825259

Custom price/recurring calculation (system property allows this) is not supported in sc_cat_item_widget Widget

Service Catalog: Service Portal Widgets

PRB826245

Catalog Item UI policies always run before Variable Set Catalog UI policies

Service Catalog: Service Portal Widgets

PRB831985

The option to add an attachment is not available when editing an item in the cart

Service Catalog: Service Portal Widgets

PRB833021

Service Catalog reference variables with long values expand out of bounds on Service Portal

Service Catalog: Service Portal Widgets

PRB868586

onSubmit client scripts are not enforced when submitting order from shopping cart

Service Catalog: Service Portal Widgets

PRB901828

setVisible not working on catalog client scripts in Service Portal

Service Catalog: Service Portal Widgets

PRB935816

Need a mechanism to set the 'Requested For' value for Order Guides

Service Catalog: Service Portal Widgets

PRB942391

Inconsistency with normal catalog UI - When processing record producer, attachments are not yet available to business rules on insert of the target record

Service Catalog: Service Portal Widgets

PRB943535

Pre-Jakarta instances: For record producers submitted via Service Portal, data entered into multi line text variables that are mapped to encrypted fields is not saved to the resulting table record

Service Catalog: Service Portal Widgets

PRB944055

In iPad portrait mode, bread crumbs not clickable on Service Catalog home page (sc_home)

Service Catalog: Service Portal Widgets

PRB946937

Item variable assignment is not supported for order guides

Service Catalog: Service Portal Widgets

PRB949152

Multi-line text variables behave differently in different browsers

Service Catalog: Service Portal Widgets

PRB957558

Service Portal: Wish list feature is not implemented in SP

Service Catalog: Service Portal Widgets

PRB957595

Extra space is shown between each checkbox when users add consecutive checkboxes for a catalog item

Service Catalog: Service Portal Widgets

PRB960061

Nest categories are not accessible using the folder icon click in the Category widget

Service Catalog Item Designer

PRB1065653

Service Catalog API does not show displayValue properly - error { "8": "sys_user", }

Service Catalog Item Designer

PRB1096313

Item form [sc_ic_item_staging] - Designer view - Related list customization not retained across upgrade

Service Level Agreement

(SLA)

PRB1233631

SLA Timeline page is broken when using Retroactive Pause and after Resetting a Task SLA

Service Level Agreement

(SLA)

PRB1166899

SLA Timeline does not work when dot walked (extended fields, e,g parent.ref_incident.active on incident_task) are used in condition

Service Level Agreement

(SLA)

PRB947799

In Security Incident, clicking the UI Action 'Repair SLAs' generates a lot of error messages

Service Level Agreement

(SLA)

PRB955878

SLA Repair cancels out the other 'task_sla' belonging to a different SLA Definition

Service Level Agreement

(SLA)

PRB966865

Default SLA workflow is not getting completed when the scheduled duration breach falls outside the duration by few seconds

Service Mapping

PRB1040524

'All Applications' discovery schedule does not complete due to hanging SSH threads in the MID Servers

Service Mapping

PRB1058582

External credentials with Service Mapping always uses IP Address 127.0.0.1 instead of the host IP address (Custom resolver of credentials)

Service Mapping

PRB1072909

"get oracle tnsping" step in IIS Virtual Directory pattern Section "ADO .NET connectivity" is taking long when the command is not found on host

Service Mapping

PRB1076040

Unescaped character in pd_basic_editor_page.xml - Pattern Designer does not open when glide.ui.escape_text=false

Service Mapping

PRB1079211

Azure Discovery fails after an upgrade to Jakarta

Service Mapping

PRB1081215

While connecting to an existing business Service, users get the following message " Error on server request connectToExsistingBusinessService"

Service Mapping

PRB1091423

When running discovery on service containing NAT rule, the system marks all services containing the rule for re-computations

Service Mapping

PRB1101133

Service Mapping shows host cluster count on the map only in case of clusters based on Windows servers

Service Mapping

PRB1102553

CredentialsInjector: Need protection in case credentials supplied without username / password

Service Mapping

PRB1108679

WMI Failed to execute WMI command on MID Server localhost

Service Mapping

PRB1111843

Service Mapping fails to bring files located on shared drive when the MID Server is unable to do DNS resolution of the host name

Service Mapping

PRB1113402

The pattern designer is not showing the 'name' attribute when debugging entry point of type "cmdb_ci_endpoint_glassfish_war"

Service Mapping

PRB1114493

Problem parsing XML file when same attribute name appears under the same element, once with namespace and the other without it

Service Mapping

PRB1117183

Vital records such as the 'All' Service Group record, and em_impact_rule records are classed as Demo Data, and deleted as such

Service Mapping

PRB1160995

Plugin: Errors in plugin activation logs

Service Mapping

PRB1166415

MID Server threads are hanging upon execution of certain groovy steps

Service Mapping

PRB1174671

No command is executed for new host class

Service Mapping

PRB1189354

When resuming discovery on a connection going to localhost, the system is replacing the value in the 'host' field in the endpoint with the IP of the computer

Service Mapping

PRB1191131

Tomcat missing precondition & on Windows need switch / to \

Service Mapping

PRB646607

Two entry points and two clusters can result in unwanted connections

Service Mapping

PRB824441

Apache pattern on Windows is missing a "\"

Service Mapping

PRB915618

Nslookup does not work on AIX (when creating connections)

Service Mapping

PRB942988

Nslookup on Windows machine may return unpredictable results in case of DNS cluster

Service Mapping

PRB945009

When using IP instead of FQDN for entry point, it does not work

Service Mapping

PRB952570

Put file operation fails when the file is associated with user/group name containing spaces

Service Mapping

PRB954805

Service Watch ACL fails during part of an upgrade and fields referencing cmdb_ci_service cannot be viewed due to security constraint

Service Mapping

PRB958882

The ACL that existed in Geneva and was removed is still present after upgrade to Helsinki

Service Mapping

PRB961241

Exporting PDF from Business Service Map supports only SVG type for CI icons

ServiceNow Store Site

PRB1109494

Issue with UTF-8 support to upload files

Service Portal

PRB1002342

& (ampersand) in question text of SP QANDA cuts off the email title when using 'Share via Email'

Service Portal

PRB1019962

Inactive Knowledge categories (kb_category) are visible in "KB Categories - KBv3" widget

Service Portal

PRB1031044

Buttons in TinyMCE HTML editor used in Ask a Question widget and Form widget are not translated

Service Portal

PRB1031519

The choices list results are not translated

Service Portal

PRB1032761

Knowledge Categories widget list not sorted alphabetically

Service Portal

PRB1040355

Cannot clone Request Fields widget from sp_widget form

Service Portal

PRB1042284

Language switch widget not working for user with snc_internal role

Service Portal

PRB1068696

Search Results on sc_cat_item are no longer recorded in Service Portal Log Entries

Service Portal

PRB1073160

TinyMCE copy/paste images in Chrome on Windows/Mac does not work

Service Portal

PRB1083808

Attachment icon does not show for a new record for users with no roles

Service Portal

PRB1084309

Currency field is marked as mandatory on form load when a valid value is entered

Service Portal

PRB1089813

Service Portal related list label does not honor list control label override

Service Portal

PRB1090811

Related list counts are broken on form

Service Portal

PRB1091422

Service Portal Designer's HTML widget does not work as expected

Service Portal

PRB1102827

Typeahead Search widget does not display icons for record producers when using a non-English language

Service Portal

PRB1110316

Attachments on a Service Portal CSS page are not included in the Update Set

Service Portal

PRB1112423

When user's name starts with a special character (like accented È or Japanese 管), avatar initials don't display

Service Portal

PRB1118400

max_length variable attribute is ignored when Map to Field is set to true for Record Producers in Service Portal

Service Portal

PRB1160001

html_template and script fields with 4 thousand character limit truncate OOB data that exceeds that length in Oracle

Service Portal

PRB1160710

Variable single-line text using map to field shows as multi-line text in Service portal

Service Portal

PRB1165124

Attachments are saved with the table specified in the URL, not the table for the actual record, and are not visible viewing the record using the actual table in the URL

Service Portal

PRB701584

Method orderBy and orderByDesc from client-side mobile glideRecord are not available

Service Portal

PRB711244

Header does not fully expand in mobile native app

Service Portal

PRB715462

Backspace key does not work on the source code screen under HTML Editor on Service Portal in a modal

Service Portal

PRB715978

Add support for E-Signatures for approvals

Service Portal

PRB716182

Error on SC shopping cart widget due to the capitalization of cartTemplate in option schema

Service Portal

PRB745319

When users are viewing a KB category, all the article attachments start to download

Service Portal

PRB830424

Widget "Tagged Question List" is not fully translated in Service Portal

Service Portal

PRB910334

Service Portal recursion in getRowColumns() and getColumnRows() throws StackOverflowError exception

Service Portal

PRB922439

Portal approvals date and time zone/format does not match the change request from the instance

Service Portal

PRB925486

Ticket Conversations widget does not specify the source journal field

Service Portal

PRB936258

On Oracle instances, widget link script gets truncated if longer than 4000 characters

Service Portal

PRB952787

Login widget shows the panel

Service Portal

PRB958853

Service Portal - sysapproval_approver.document_id is not populated correctly by workflow when record created in form

Service Portal

PRB962916

Lookup Select variable incorrectly sorted on sys_updated_on after dependent variable change retrieves updated options

Service Portfolio Management

PRB585494

service_availability wrongly calculates the number of outages > Out of the box script

Service Portfolio Management

PRB739520

Upgrade to Helsinki is overriding the customization made on the 'sys_ui_related_service_offering_service_portfolio' Related List

Service Portfolio Management

PRB854922

Service 360 dashboard is not loading when PA tree-map metric is returning more than 100 rows

SNC-Provision

PRB1000487

MySQL 5.6.x: handle --secure-file-priv for >= 5.6.34

Software Asset Management

PRB1185183

SCCM Transform Coalesce fields are not indexed correctly in the SCCM plugin

Software Asset Management

PRB698609

Discovery model matching fails even for the software model created from it

Software Asset Management

PRB944438

Immediate Compliance does not get the correct value for the "No license needed (Workstation)" license type

Source Control Integration

PRB1084273

Personalized sys_ui_list records should not be included in files eligible for Source Control

Source Control Integration

PRB916363

Users in a sub-domain cannot commit applications to source control

Source Control Integration

PRB916398

Exceptions thrown during Source Control Commit can leave the local repository dirty, preventing further operations

Studio

PRB1029769

Having two forms with the same label results in application files not showing in the Studio navigator

Studio

PRB1150396

Editing a workflow activity record (wf_element_activity) directly in Studio does not save changes

Studio

PRB690957

Setting property glide.ui.escape_text = false makes the records comparison page looks out of place

Studio

PRB925720

In Studio, Source Control > view history > Ordering is done on date, but alphabetically rather than by date, showing different order depending on dateformat

Survey Management

PRB1022206

Apostrophes do not render correctly in Multiple Selection controls in assessment_take2 UI page

Survey Management

PRB1030821

Survey > Dependent questions not displaying in correct order when the database is oracle

Survey Management

PRB1032776

Survey is provided in multiple languages although it should be set only to English

Survey Management

PRB1070772

Changing the names of the controls will make control names disappear on survey designer

Survey Management

PRB1072063

The user is not able to submit the survey since the submit button is not clickable

Survey Management

PRB1072919

When a survey question is answered in Japanese, the characters are getting converted to some incorrect values

Survey Management

PRB1075306

Bubble chart ignores category results that have a value higher than 10 as a result of rounding

Survey Management

PRB1089153

Public Survey - redirects to Login page when Internationalization plugin is enabled

Survey Management

PRB1097408

ServicePortalSurvey processor needs to have 'public' role assigned to it

Survey Management

PRB1177823

Survey introduction/end notes images do not show up when taking quiz except for system_admin

Survey Management

PRB1180124

My Surveys behavior is inconsistent when user's preferred date format is "dd.MM.yyyy"

Survey Management

PRB945266

Mandatory survey fields show up as non-mandatory in the Service Portal for languages other than English

System Applications

PRB1036855

Global Text Search - When users hover over the information icon, two tooltips are displayed

System Applications

PRB1083579

Jakarta only: Reinstalled applications are missing files/records

System Applications

PRB1115442

A cross-scope privilege access error occurs in the global search

System Applications

PRB1187462

List personalisations (sys_ui_list records with populated sys_user field) are being incorrectly included in scoped applications published via the repository or an update set

System Applications

PRB724783

Column can be created to start with a number when it is made within an application

System Applications

PRB762225

Ambiguous search yields lots of ambiguous search term alerts

System Applications

PRB945529

Creating a UI script in a custom application after modifying "glide.app.creator.global" to true causes the name to revert to "global"

System Applications

PRB960176

Client script prevents adding scripts to the new processor-type ACL

Tables and Dictionary

PRB1101578

Cascade deletion deleting all records on many to many table when sys_m2m table uses non-existent field in 'M2M From Field'

Tables and Dictionary

PRB820184

Increase the size for columns "reference_qual" and "reference_qual_condition"

Tables and Dictionary

PRB828610

sys_choice is an invalid reference field for a sys_dictionary

Tables and Dictionary

PRB836720

Users should not be allowed to create configurations that do not work

Templates

PRB943625

Users are unable to enter further values into Watch List fields on templates after entering an invalid value

Test Management

PRB1069166

Adding test cases to a test plan causes an error

Test Management

PRB935174

The percent complete does not update when executed test cases are deleted from the test plan

Test Management

PRB959683

The 'Number of test Cases' field on the Test Plan is not maintained correctly when moving test cases

Test Management

PRB962226

The due date on the record of the "asmt_assessment_instance" table should be the "Testing end date" given during "Notify Tester"

Test Suite

PRB753062

Creating a duplicate test suite does not copy the tags from the associated test cases

Text Search

PRB1071639

Inaccurate search results when a KB article partial word is searched on a regular instance or Service Portal

Text Search

PRB1089641

New global search interface would not return any results against a search if the table text_search list view contains duplicate columns

Text Search

PRB1103661

Adding table to search group does not automatically generate text index for the table

Text Search

PRB1179522

In global search results, the number of total results displayed for each search group does not match the actual number of results for the group

Text Search

PRB892163

Text indexer might use a lot of memory because of a record cache

Time Card Management

PRB1076126

When clicked on "insert and stay" for the second time, the record does not reflect the changes

Time Card Management

PRB1076685

Trying to create a new time card using the button on top of the list fails

Time Card Management

PRB1159583

Time worked updates processed/rejected/submitted time cards without checking time card status

Time Card Management

PRB1159698

Opening the worker portal changes the display value for the existing time card category to task_work and project_work

Time Card Management

PRB1164029

Time Worked Relationship does not take timezones into account

Transaction and Session Management

PRB1102220

Session timeout set in an Installation Exit is overwritten when sessions are not rotated

Transaction and Session Management

PRB1105431

Homepage widget quota rule does not work as expected

Transaction and Session Management

PRB865327

TransactionCancelledException raised during execution of CONDITION script is displayed in UI

Transaction and Session Management

PRB951339

After upgrading from Geneva to Istanbul, timeout popup screen does not appear after timeout

UI Components

PRB1058288

Clicking a link (URL) in an annotation or the addInfoMessage message box renders nothing

UI Components

PRB1109557

CI reference field which depends on another CI reference field shows no upstream/downstream relationships with attribute tree_picker=true

UI Components

PRB1112775

Jakarta UI16 basic configuration: css.$navpage-nav-bg no longer sets the background of expanded items as suggested

UI Components

PRB582079

show_related_records attribute works incorrectly when multiple reference fields that reference the same table existing on one form

UI Components

PRB689340

Unauthenticated sessions (from /logout_redirect.do) can still trigger UI/presence transactions that lead to unnecessary transactions and session persistence

UI Components

PRB711381

Two forward slashes are found in the TinyMCE URL

UI Components

PRB712187

Wrong headings are used for the main content of the application

UI Components

PRB718313

In Istanbul SLA Definitions, the Variables item is not available from the 'Show Related Fields' menu

UI Components

PRB718378

Videos are not displaying after uploading to db_video

UI Components

PRB740915

In ticket-conversation widget in Service Portal, snResizeHeight directive in Edge browser might not set the height properly

UI Components

PRB751937

Text editor is forcibly scrolling to the top of its data when the data's font color is changed in Firefox browser

UI Components

PRB760864

Accessibility - Flyout items minimum contrast

UI Components

PRB925009

The UI action does not run and produces a console error

UI Components

PRB936700

Missing "--None--" value in dropdown list causing JavaScript error after clicking assignment group information icon on incident form

UI Components

PRB956452

"Record not found" message is not translatable

UI Components

PRB959654

Changing the banner text color property css.$navpage-header-color for basic configuration for UI16 does not affect the color of the toggle icon or the application or module hover text

UI Policy/Client Script

PRB627317

Client-side GlideRecord has no _next() function

Update Sets

PRB1075107

Update Set Preview is generating false positives on updates across multiple update sets

Update Sets

PRB1105514

Unable to edit the sys_properties "glide.update_set.auto_preview" as an admin

Update Sets

PRB1108536

Business rule does not trigger upon internal actions, such as sys_update_xml records inserted/updated by customizations

Update Sets

PRB1110716

sys_recorded_at value is displayed as PST/PDT irrespective of the user preference timezone

Update Sets

PRB1151790

Importing an update set from another instance and using Compare to Current functionality has stopped working

Update Sets

PRB1152886

Comparing two updates from Imported Update set shows incorrect content

Update Sets

PRB748979

When using the "Copy form" UI action on the sys_ui_form entry form sections are not captured as part of the updateset

Update Sets

PRB907447

sys_index record written to the database even if the index creation fails

Upgrade Engine Issues

PRB823814

Resolve conflicts UI action for a skipped record displays 'No differences found' when there are differences in the record

Upgrade Engine Issues

PRB916759

If an admin runs the UpgradeClient manually in parallel with a scheduled upgrade, the upgrade monitor can end up displaying progress from an upgrade that got stuck

Usage Analytics

PRB1179510

Error messages "UA: Could not find app attrs for app"

Usage Analytics

PRB945829

When multiple app entries exist for the same plugin with different labels, the plugin activation check produces incorrect results

Vendor Performance Management

PRB752231

Clicking "Generate Assessments" in the "Vendor Performance" module results in an warning

Vendor Security Risk Assessment

(VSRA)

PRB1108100

Vendor portal cross scope privilege issue

Vendor Security Risk Assessment

(VSRA)

PRB1170471

Vendor portal user authentication and SSO issues

Visual Task Boards

PRB1157185

Unable to drag an additional assignee on VTB cards on mobile devices

Vulnerability Response

PRB1037254

Vulnerability Response (com.snc.vulnerability) plugin activation does not complete due to an error on the index creation

Vulnerability Response

PRB1039932

Import queue does not process correctly if scheduled job users do not have the permission to delete attachments

Vulnerability Response

PRB1110416

Vulnerability item 'desired_state' is undefined in Internet Explorer, but works fine in Chrome

Vulnerability Response

PRB1145325

Qualys Appliance Import ignores new records and matches the incorrect CI when multiple IPs are involved

Vulnerability Response

PRB1148328

Qualys lookup code uses an inefficient query when using the new CI/VI lookup code

Vulnerability Response

PRB1165505

Related list 'Vulnerabilities on Configuration Items' on the Security Incident form can cause performance degradation if both Security Incident and Vulnerable Item have an empty Configuration Item

Vulnerability Response

PRB1210218

Scheduled job removes all VIs that were not updated within last hour

Web Services

PRB1096698

ACL validation while getting the table schema is different compared to the UI ACL validation

Web Services

PRB650865

Outbound SOAP and REST message should have unique names

Web Services

PRB748637

Creating a new inbound Web Service with copy fields creates Web Service columns that cannot be deleted since they do not start with 'u_'

Web Services

PRB851448

Changes to the property glide.rest.outbound.ecc_response.timeout have no effect until the instance restarts

Web Services

PRB914584

Mutual authentication (REST) with a custom profile name using "https" does not use custom profile values

Workflow

PRB1234695

In IE11, when updating an activity in a Workflow, the popup becomes blank using Internet Explorer 11 as the browser

Workflow

PRB1002345

A blank page is displayed and all inserted data is lost when saving any "core activity" on a workflow

Workflow

PRB1036561

Manual group approvals are going to requested stated when the Approval Coordinator is executed

Workflow

PRB1039137

Client script "Handle workflow ref change" on the a_ref_test table will never be executed because the table does not exist

Workflow

PRB1042822

Workflow is hung at the join activity if the 'rollback to' activity is used in a workflow

Workflow

PRB1071317

Finalizer stages are getting set to Pending when completed using the Requested Item renderer

Workflow

PRB1077278

Approvals and group approvals are still active when REQ is already closed complete

Workflow

PRB1080424

System update setting approval to cancel on sysapproval_group breaks the user functionality

Workflow

PRB1103857

Need to add protection against infinite loop when traversing all positive paths during the 'Generate workflow activity'

Workflow

PRB1105561

Setting workflow's "delivery based on" field to "Relative Duration" does not calculate the expected delivery time

Workflow

PRB1110528

After an upgrade to Jakarta, the checkout page is blank

Workflow

PRB1118243

Workflow stage is showing multiple times when sub-workflow is added in Jakarta

Workflow

PRB1156520

Current is not being passed in before executing an activity script, and wrong current can be available during the processing

Workflow

PRB1156991

Generate activity does not generate approvals from the Approval Coordinator activity

Workflow

PRB1177768

Adding additional protection to the WorkflowStage ScriptInclude to protect against a full table query of sysapproval_approver in the future when a customer creates a custom stageGetChoices business rule

Workflow

PRB1179622

WorkflowApprovalUtils.cancelAll() is not working correctly after PRB713188

Workflow

PRB1181942

RITM Workflow with no stages is not showing the Gated Approval after it starts

Workflow

PRB658178

Wait for Condition / Create Task not translating in the Stage List view when using non-legacy renderers for different languages

Workflow

PRB658813

'current' object is incorrect for a business rule that triggers from a workflow Run Script activity

Workflow

PRB668231

The Workflow timer activity is incorrectly handling daylight savings time

Workflow

PRB675174

Manually translated workflow stages are not being reflected on the RITM Stage field by default

Workflow

PRB678687

Generate activity issue with Branch/Join activities

Workflow

PRB710730

Variables on the Catalog task activity are not sorted in alphabetical order

Workflow

PRB719264

When the RITM state is set to 'Closed Incomplete', the group approval stays 'active = true' and 'state = Open'

Workflow

PRB759067

Variable of Workflow Activity and its Type and Annotation are missing in the Form Design page

Workflow

PRB799100

Copying workflows does not check for the name uniqueness

Workflow

PRB911794

Different behaviors seen when creating user approval and group approval using the Approval Coordinator activity

Workflow

PRB922101

Switch activity is not getting conditions in Workflow editor when the session language is other than English

Workflow

PRB948210

New Workflow activity dialog does not exit upon the submission of activity (only on Internet Explorer)

Workflow

PRB951756

Error with workflow and tasks

Workflow

PRB960860

Slowness and/or transaction cancelled when navigating to the Workflow > Live Workflows > Active Contexts module and there are many inactive wf_context records

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