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Cloud Management release notes

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Cloud Management release notes

The ServiceNow® Cloud Management application is redesigned for the Kingston release. It replaces the legacy Cloud Management application.

Kingston upgrade information

If you are upgrading to Kingston from a release prior to Jakarta with the cloud plugins (,, and orchestration.vmware) activated on your instance and you decide to activate, then the cloud plugins activated prior to Jakarta stop working. You must migrate all configurations, discovery schedules, and catalog items to the post-Jakarta Cloud Management plugin,

New in the Kingston release

Cloud Admin Portal
Manage, govern, and design all your cloud services from the Cloud Admin Portal. The portal is based on the Service Portal. The Cloud Admin Portal also provides dashboards for users with the sn_cmp.cloud_admin, sn_cmp.cloud_governor, sn.cmp.cloud_service_designer, and sn_cmp.cloud_operator roles.
Business hour scheduling
Control cloud sprawl and significantly reduce the cost of virtual servers in public clouds by scheduling the servers to turn off during non-business hours (for example, nights and weekends).
Budget-based notification and approval
Set up budget limits for groups and users within each group. Configure regular notifications on the amount spent before the budget limit is met. You can set policies that require administrator approval to continue using the resources. Gives users and administrators visibility in cloud spending.
Manage personal and group resources
View and manage your resources as well as the resources assigned to all groups you belong to.
Azure account discovery
Discovers all subscriptions that a particular service principal has access to. Simplifies the process of on-boarding for Azure cloud accounts.
Task-based remediation
Creates a remediation or a catalog task when a request for a stack fails to provision. Users can resubmit the failed request and take assistance from cloud operators when provisioning issues occur.
Parallel resource provisioning
Reduces provisioning time for multi-resource stacks by automatically provisioning independent resources in parallel.
Support for Configuration Management providers
Integrates any Configuration Management provider (such as Chef, Puppet, or Ansible) in an agnostic way. Ansible and Chef are supported by default.
Support for ServiceNow metadata in Azure Resource Manager and CloudFormation templates
Improves end-user cloud catalog experience by adding ServiceNow-specific metadata to Azure Resource Manager and CloudFormation templates. The metadata ties the template parameters to cloud resource information in the CMDB so users do not need to enter free-form text in the catalog form.
Support for AllowedPattern in Azure Resource Manager and CloudFormation templates
Improves the cloud catalog experience for end users by validating input before the provisioning request is sent to the cloud. Cloud Management uses allowedPatterns metadata for template parametersto enforce the patterns when a catalog item is ordered.
Extend Cloud Management entities
Extends the functionality of cloud management entities such as resource blocks by adding or overriding existing operations.

Changed in this release

These roles have been added in the Cloud Management application:
  • Cloud Solution Designer role (sn_cmp.cloud_solution_designer): Provides access to the cloud solution deployer.
  • Cloud Group Admin role (sn_cmp.cloud_group_admin): Grants admin access to any group that you belong to.

Activation information

The Cloud Management ( plugin requires a separate subscription. You must request activation from ServiceNow personnel.

Accessibility information

The Cloud Management application is WCAG-compliant.