Configure 3D Touch options for iOS

Favorites determine the options that appear on the 3D Touch option for the ServiceNow app on iOS. You can configure your own options for your users using the Shortcut Items module.

Before you begin

Role required: admin

About this task

3D Touch allows users to access shortcuts to items in an app with a hard press on the app. 3D Touch is only available on the iPhone 6s and newer.

Procedure

  1. Navigate to Mobile App > Shortcut Items.
  2. Click New.
  3. Complete the fields on the form.
    Table 1. Shortcut item fields
    Field Description
    Title Name for the shortcut that appears in the 3D Touch menu. For example, Create new incident.
    Subtitle Optional secondary title for the shortcut that appears in the 3D Touch menu. For example, Create a new incident if there's a problem.
    Icon A visual indicator for the shortcut.
    Module Module that opens when a user taps the shortcut. The module must be configured to appear in a mobile device. For example, the create new incident module.
    Order The order in which shortcuts appear. Lower numbers appear in the list first. Configured shortcuts also appear before user favorites in the 3D Touch menu.
    Roles Limit the users who can access the 3D Touch menu item by role.

Result

Figure 1. Shortcut configured for 3D Touch menu
iPhone screenshot of 3D Touch menu with a shortcut for the create new incident module highlighted